Luggage items and car seat
Luggage and bags of groceries can quickly clog up a vehicle. In the event of a sharp stop, cumbersome bags and packages can injure you or compromise the safety of other people aboard.
During your trip, you will very likely be riding with one or more other paratransit users. Even if there is room for your bags in the trunk when you board the vehicle, someone who uses a mobility aid may get on at the next stop, and it is important to have sufficient space aboard the vehicle. Your driver has to keep this in mind, and that is why he or she may refuse to take you where you want to go if you have bags or packages that you are unable to carry yourself.
Luggage and shopping bags
For safety reasons, luggage and shopping bags are allowed only under the following conditions:
- you can carry them yourself
- they do not take up additional space in the vehicle
- they are securely stored or held
The driver may refuse to take you if you have items you cannot carry yourself.
Exceptions for specific destinations
We will carry luggage in accessible taxis only and only if you are travelling to one of the following destinations:
- Montréal-Trudeau Airport
- Gare Centrale (train): 895 De La Gauchetière West
- Gare Via Rail (Dorval): 755 Blvd. Montréal-Toronto, Dorval
- Station centrale d’autobus de Montréal (Terminus voyageur): 1717 Berri Street, Montréal
- Camp de jour Papillon: 7275 Sherbrooke Street East, poteaux 24-25
- Terminus Mégabus (across from main entrance) : 997 Saint-Antoine West, Montréal
- Alexandra Pier of the Gare Maritime, 0 de Callière Street, Montréal
You must indicate that you have luggage that needs to be carried when reserving your trip.
Transporting a second wheelchair
If the required space is available, a second wheelchair may be transported. You must mention this when making the reservation.
Travelling with a young child
Taking a Transport adapté taxi with a young child
Without a car seat
If you take a taxi with a child, the child must be secured with a seatbelt unless there is a car seat for the child to use.
If the child is too small to hold themselves upright:
Buckle your seatbelt and hold your child in your arms.
Do not buckle the child in with you. In the event of a sudden braking or an impact, your own weight could crush the child against the seatbelt.
For more information on the rules applicable to travelling in a taxi, see the SAAQ website.
With a car seat
When travelling by Transport adapté taxi with a car seat, you are responsible for installing the seat yourself in the vehicle.
Onboard a minibus
If you are unable to hold your child onboard a taxi or install the car seat yourself, you must provide this information when making your reservation, so a minibus can be assigned to your reservation. Onboard the minibus, the driver will be able to install the car seat. It is your responsibility to carry your child and install them in the car seat.
Car seats are compulsory for children who accompany you onboard a minibus.
See the SAAQ website for information on using the proper booster seat for the weight and height of your child.