Lost and found
Preparing for trips
How to be prepare for trips (Arrival of driver, expected conduct, 30-minute window, punctuality, accessibility of locations, identification)
Luggage items and car seat
For safety reasons, luggage, grocery and shopping or storage bags are allowed only if certain rules are observed...
When you are admitted to paratransit, the STM determines whether you must or may be accompanied during transportation.
Keeping your file updated
You are responsible for informing Customer Service of any update of your file.
Ready for winter?
During a snow or ice storm or an emergency, the STM can decide to interrupt its paratransit service temporally.
In the event of an accident
A few guidelines in the event of an accident.
A few rules that you should know about.