If you have lost an object in the métro, on a bus or at an STM office, please do the following:
- Wait 1 week: When an object is found, it usually takes about a week for it to arrive at the lost and found centre.
- Go to the lost and found centre. If the object was returned to us, you will find it there.
If you find a lost item in the métro, please bring it to the lost and found centre or give it to a station agent at any station.
If you find a lost item on the bus, please give it to the driver.
Lost and found items are kept for 3 weeks. After this time, they are given to a charitable organization.
Business hours and location
For more information, call STM-INFO + 8 for English, followed by options 6 and 2
(514 786-4636 + 8 + 6 + 2).