If you have lost an object in the métro, on a bus or at an STM office, please do the following:
- Wait 48 hours: When an object is found, it usually takes two days for it to arrive at the lost and found centre.
- Go to the lost and found centre. If the object was returned to us, you will find it there.
If you find a lost item in the métro, please bring it to the lost and found centre or give it to a station agent at any station.
If you find a lost item on the bus, please give it to the driver.
Lost and found items are kept for 3 weeks. After this time, they are given to a charitable organization.
Business hours and location
Lost and found centre
(Mezzanine level, near the turnstiles)
Open Monday to Friday. 8 a.m. to 6 p.m.
Closed Saturday, Sunday and legal holidays.
For more information or to find out if your lost object was found in our network, call STM-INFO + 8 for English, followed by options 7 and 1
(514-786-4636 + 8 + 7 + 1).