Paratransit customer service

Telephone
Mailing address
Requests for group transportation
E-mail

Telephone

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Please note

Please note that the reservation service, option 1 of the paratransit customer contact centre, is now available from 8:00 a.m. to 7:00 p.m., seven days a week.

There are no changes to option 2 of Info-déplacement, which remains open at all times during regular business hours to cancel a trip or report a delay.

A single telephone number to access all our services: 514 280-8211. All calls are handled by our Interactive Voice Response system, offering the following five options

Option	Service	Schedule
1 Reservations	Request a regular trip Change a trip Request an occasional trip Review transportation times Confirm a regular transportation schedule	7 days a week 8 a.m. to 7 p.m.
2 Current travel info	Choice 1 : - Cancel a trip Choice 2 :- Report a late vehicle - Request a different return time on the same day (medical appointments and returning from a court of justice only)	Monday to Thursday and legal holidays 5 a.m. to 1 a.m. Friday 5 a.m. to 2 a.m. Saturday 5:30 a.m. to 2 a.m. Sunday 5:30 a.m. to 1 a.m.
3 Automated service	Report a late vehicle Cancel a trip Request an occasional trip Review or confirm trip times (24/7)	7 days a week 7 a.m. to 9:30 p.m.
4 Customer service	New application or follow-up Request for information about services Comment or complaint Update client record (change of address or other) Visitor information Lost and found	Monday to Friday 8:30 a.m. to 4:30 p.m.
5 General information	Hours of operation for trips and automated telephone service Area served and fares Regulations	7 days a week 24 hours a day

Mailing address

Centre de transport adapté Société de transport de Montréal
3111 Jarry Street East
Montréal, Quebec
H1Z 2C2

Requests for group transportation

Fax: 514 280-5317
e-mail: groupes.ta@stm.info

E-mail

transport.adapte@stm.info

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