Paratransit customer service

  1. Telephone
  2. Mailing address
  3. Requests for group transportation
  4. Text telephone (TTY)
  5. E-mail

Telephone

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Please note

Please note that the reservation service, option 1 of the paratransit customer contact centre, is now available from 8:00 a.m. to 7:00 p.m., seven days a week.

There are no changes to option 2 of Info-déplacement, which remains open at all times during regular business hours to cancel a trip or report a delay.

A single telephone number to access all our services: 514 280-8211. All calls are handled by our Interactive Voice Response system, offering the following five options

Option Service Schedule

1
Reservations
  •   Request a regular trip
  •   Change a trip
  •   Request an occasional trip
  • Review transportation times
  • Confirm a regular transportation schedule
7 days a week
8 a.m. to 7 p.m.

2
Current travel info
 
  • Choice 1 : - Cancel a trip
  • Choice 2 :- Report a late vehicle
                       - Request a different return time on the same day (medical
    appointments and returning from a court of justice only)
  • Monday to Thursday and legal holidays
    5 a.m. to 1 a.m.
  • Friday
    5 a.m. to 2 a.m.
  • Saturday
    5:30 a.m. to 2 a.m.
  • Sunday
    5:30 a.m. to 1 a.m.

3
Automated service
  •   Report a late vehicle
  •   Cancel a trip
  •   Request an occasional trip
  •   Review or confirm trip times (24/7)

7 days a week
7 a.m. to 9:30 p.m.

4
Customer service
  •   New application or follow-up
  •   Request for information about services
  •   Comment or complaint
  •   Update client record (change of address or other)
  •   Visitor information
  •   Lost and found

Monday to Friday
8:30 a.m. to 4:30 p.m.

5
General information

  •   Hours of operation for trips and automated telephone service
  •   Area served and fares
  •   Regulations 

7 days a week
24 hours a day

Mailing address

Centre de transport adapté Société de transport de Montréal
3111 Jarry Street East
Montréal, Quebec
H1Z 2C2

Requests for group transportation

Fax: 514 280-5317
e-mail: groupes.ta@stm.info

Text telephone (TTY)

514 280-5308
Reserved for paratransit users unable to communicate verbally

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Special arrangements are available to help paratransit users with major speech impediments or verbal communication problems communicate with us. For more information, please contact customer service.

E-mail

transport.adapte@stm.info

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