Book a trip

Requesting a ride

What you need

• Your file number 
• The exact address of your origin and destination and where you’ll be getting on and off 
• Your desired arrival and return times 
• Any mobility aids you use when you travel, such as a wheelchair, walker, etc. 
• Whether you’ll have a companion

Customer Contact Centre

You can book with our team by phone seven days a week from 8 a.m. to 7 p.m. at 514-280-8211. 

Automated telephone service

The automated service is available seven days a week from 7 a.m. to 9:30 p.m. at 514-280-8211. When you hear the menu options, press 3. 

You can then request: 

• One-time roundtrip travel 
• One-time one-way travel 

During business hours, you can press 0 at any time to talk to an agent. 

Booking online

When you book online, you can make your request on your own, whenever you want.  

With Mon transport adapté, you can: 

• Book recurring one-way travel
• Book recurring roundtrip travel
• Book a ride to a new address
• View your upcoming travel
• Cancel a one-time ride
• Put recurring travel on pause
• Permanently cancel recurring travel

Requesting travel in zones A, B and C

This is for travel within the metropolitan area where the origin and destination are in two different fare zones: Zone A and either Zone B or Zone C.  

For example, you:  

• leave from Montreal, Zone A 
• arrive in Longueuil, Zone B

How to book 

Requests for travel within the metropolitan area must be received by noon the day before the trip. The contact information for making a request is the same, whether you’re booking one-time or recurring travel.

The first time you book 

For both one-time and recurring travel, you must complete and submit a Consent to Disclosure of Personal Information form. This document allows us to share the information in your file with other transit providers. 

Once we receive the form, please allow five days before taking your first trip. 

Types of paratransit travel 

Recurring travel

This is when you regularly make the same trip 

• At least once a week 
• At the same time and the same places 
• For a minimum of 4 consecutive weeks

One-time travel

This is when you want a ride on a certain day, and when you specify the time you want to arrive and return. For example, if you have a doctor’s appointment, you can request a ride: 

• For Tuesday, May 14. Arrive by 8:30 a.m., return at 10:30 a.m. 

Preparing for your trip

Plan your travel time

Travel time varies depending on things like how far you’re going, the number of stops, how many passengers are on board, and the road and weather conditions. 

• A ride within Montreal can take up to 90 minutes.
• A ride within the metropolitan area can take up to 120 minutes.
• Some group trips may take longer.

Time to allow between arriving at your destination and leaving from the same place

If your destination is in Zone A – Greater Montreal, you must allow at least one hour before you can board a paratransit vehicle again. 

For travel in Zone B or C, you must allow at least two hours at your destination before you can be picked up.

Our hours of operation

Scheduled hours

From Sunday to Thursday, our vehicles are on the road as follows: 

• First pickup is at 6 a.m.
• Last dropoff is at 12:30 a.m.

On Fridays and Saturdays, we have slightly longer hours: 

• First pickup is at 6 a.m.
• Last is at 1:30 a.m.

Statutory holidays

Recurring trips are automatically cancelled on a statutory holiday, except for rides to hemodialysis appointments.  

If you want to travel on one of the following statutory holidays, you should request a one-time ride: 

• Holiday season (December 24 to January 2 inclusively)
• Good Friday
• Easter Monday
• National Patriots’ Day
• Québec’s national holiday
• Canada Day
• Labour Day
• Thanksgiving

Book earlier for a late-night return

For example: if you want to book a 1 a.m. return trip during the night from Saturday to Sunday, you must make your reservation by 9 p.m. on Friday. 

Frequently asked questions