New on SIRTA!

New features have been added and a number of improvements have been made to our online reservation site:

New ...

You can make a reservation for a new address on the Island of Montréal.*

A link to Google Maps lets you view the chosen address, to make sure it’s the right one.

Improvements ...

Ease of access for one and all has been a major focus, and a screen reader has been added to assist browsing.

The time field is displayed in 24-hour format in English and French.

We are continuing to work with a group of user representatives to identify ways to improve the next SIRTA update.

*Certain trips cannot be reserved directly via SIRTA:

  • Metropolitan trips, as they involve communication with another transportation service provider that cannot be automated for the time being.
  • Trips to and from the CHUM, as there are two different pick-up and drop-off points at that address.
  • Trips to public places where luggage is accepted, as arranging the necessary space for luggage involves manual handling.
  • Trips with a travel companion using a mobility aid.
  • Trips with a mobility aid that is not in the user’s file.

Make sure you check your destination’s hours before reserving.

A few clicks to reserve

Avoid waiting on the telephone at any time with SIRTA. You can request regular transportation or an occasional ride, and view all confirmed trips for a 7-day period. You don’t know SIRTA yet? Go to stm.info/ta and take a look at the videos. An agent can also coach you when you make a reservation  for the first time. Call either customer service at option 4 or  the reservation desk at option 1 to ask for someone. One of our staff member will call you back to assist you with SIRTA.

How to use SIRTA

Have you tried the online reservation system yet ? No need to wait any further, it’s so convenient.

A Transport adapté customer, Martin Juneau shares his tips about reserving trips online with SIRTA.

Consult the accessibility page for more info on the external medias.

See Reserving with SIRTA is easy and convenient! on YouTube

Take a look at our videos showing the online reservations process, one step at a time.

Be advised that some videos were filmed with an earlier version of SIRTA.

Log into account

Consult the accessibility page for more info on the external medias.

See Log into account on YouTube

Password forgotten

Consult the accessibility page for more info on the external medias.

See Password forgotten on YouTube

Reserving occasional transportation one-way trip

Consult the accessibility page for more info on the external medias.

See Reserving occasional transportation one-way trip on YouTube

Reserving occasional transportation two-way trip

Consult the accessibility page for more info on the external medias.

See Reserving occasional transportation two-way trip on YouTube

Reserving regular transportation one-way trip

Consult the accessibility page for more info on the external medias.

See Reserving regular transportation one-way trip on YouTube

Reserving regular transportation two-way trip

Consult the accessibility page for more info on the external medias.

See Reserving regular transportation two-way trip on YouTube

Reserving a transportation for a new address

Consult the accessibility page for more info on the external medias.

See Reserving a transportation for a new address on YouTube

Review your schedule of trips

Consult the accessibility page for more info on the external medias.

See Review your schedule of trips on YouTube

Cancelling occasional transportation

Consult the accessibility page for more info on the external medias.

See Cancelling occasional transportation on YouTube

Suspending regular transportation

Consult the accessibility page for more info on the external medias.

See Suspending regular transportation on YouTube

Permanently cancelling regular transportation

Consult the accessibility page for more info on the external medias.

See Permanently cancelling regular transportation on YouTube

A pilot project for SIRTA

To provide you with the best possible service, we carried out a pilot project over the winter. Exceptionally, SIRTA remained open for next-day reservations, even during periods of restriction. This allowed SIRTA users to reserve their trips online and reduced wait times on our phone line.

We plan to continue this pilot project at the start of next winter.


For more information, see the SIRTA User Guide in PDF Format or see the SIRTA User Guide in Word Accessible Format

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