My voice my STM

Make a difference to the future of public transit

My voice my STM is a panel of over 20,000 customers who answer surveys on topics such as our major projects, trial initiatives and service quality. By sharing their opinion, our panelists make a real difference in Montréal public transit. Join them today!

Sign up

Win prizes

Sign up now and create a profile to be entered automatically in a draw to win one of two quarterly $300 prizes.

Each survey you complete will then earn you a chance to win one of two $200 monthly prizes.

There are two contests to reward those who take part in My voice my STM. The first is held every three (3) months and is for new panel members and consists of a draw, among them, for two prizes worth $300 (see the contest rules here).

The second one takes place each month and aims to reward those who answered surveys and consists of a draw for two prizes, each worth $200. Each completed survey earns you an additional entry in the draw (see the contest rules here).

Sign-up contest (300$)

July 2022

Elaine Tassoni, Montréal

Micheline Côté, Montréal


March 2022

Martin Cliche, Montréal

Mary Jane Debs, Montréal


January 2022

Abygaëlle Robillard, Montréal

Jacqueline Chen, Pierrefond

Survey contest (200$)

September 2022

Claude Bourassa, Montréal

Navaneet Jayamohan, Montréal


July 2022

Gael Moriceau, Montréal

Lou Drujon Desrosier, Montréal


June 2022

Mélissa Tran, Verdun

Daniel-Marc Paré, Verdun


May 2022

Audrey Bélanger, Notre-Dame-des-Prairies

Hélène Fortin, Montréal


April 2022

Lise Pelletier, Montréal

Doris Suntaxi, Montréal


March 2022

Damien Flammarion, Montréal

Serge Gosselin, Montréal


February 2022

Mohamed Nouar, Montréal

Manon Michel, Longueuil


January 2022

Hélène Chaurette, Montréal

Ginette Dupuis, Montréal


Sign-up contest (300$)

October 2021

Navid Hedayati, Montréal

Maurice Goulet, Montréal


July 2021

Dottie Rolland, Laval

Simon Gauthier, Mont-Saint-Grégoire


April 2021

Cynthia Prentice, Montréal

Liane Desnoyers, Montréal


January 2021

Carole Naka, Montréal

Mariko Imanaka, Montréal


Survey contest (200$)

December 2021

André Brunet, Montréal

Jessica Fortin, Montréal


November 2021

Catherine Dufour, Montréal

Sylvie Roy, Montréal


October 2021

Cindy Baldéo, Lachine

Sylvie Roy, Montréal


September 2021

Mélissa Cloutier, Montréal

Véronique Jobin, Montréal


August 2021

Alejandro Hernandez Saiz, Montréal

Catherine Blanchette, Montréal


July 2021

Benoit Rochefort, Saint-Hubert

Emma Canales, Verdun


June 2021

Sabine Butler, Montréal

Dorina Banu, Montréal


May 2021

Ludvic Mcquin-Beaudry, Montréal

Lisa Patterson, Montréal


April 2021

Kelso Mallette, Montréal

Étienne Pemberton, Montréal


March 2021

Pierre Jutras, Montréal

Jean-François Charguerot, Montréal


February 2021

Isabelle Scaffidi, Montréal

Christine Tremblay, Laval


January 2021

Stéphane Vincent, Montréal

Julie Blais, Montréal

Sign-up contest (300$)

October 2020

Camila Coimbra, Montréal

Diane Keating, Montréal

Survey contest (200$)

December 2020

Nicole Laroque, Montréal

Pierre Paquette, Montréal


November 2020

Julia Sidorenko, Montréal

Jean Archambault, Montréal


October 2020

Alejandro Macias Flores, Montréal

Juliette Bélanger, Montréal


September 2020

Benoit Dumont, Montréal

Pascal Cartier, Montréal


Août 2020

Bernard Fontaine, Montréal

Luc Archambault, Montréal


 

Your opinion makes a big difference

Here are a few specific examples of recent STM projects that benefitted from panelist feedback.

Early testing of new fare gates

In August 2021, a group of panelists participated in different scenarios to test and improve the new fare gates that will be used in the new métro stations of the Blue line extension and in the new REM stations. Participants approved of the test prototype, particularly enjoying how simple it was to use.

Positive reaction to new card readers on buses

Since July 2021, several STM buses have been equipped with new card readers for fare validation. Panelists were invited to test the user experience in real-world conditions. Over 90% of panelists gave the card readers a positive rating.

Constant monitoring of the STM customer experience

We survey our customers all year long to measure their experience of our network. Hearing from our panelists allows us to monitor customer satisfaction over time and target areas where we can improve the customer experience in our network.

Feedback on communication campaigns

Each year, we launch a few major communication campaigns within the STM network. Our panelists help us assess these campaigns, particularly to determine whether customers find them easy to understand, likeable and useful.

My voice my STM is a research and survey panel made up of STM regular transit network customers who volunteered to share their opinions on a number of subjects pertaining to public transportation in the Montréal area.

STM customers of the bus and métro network who register as members of the panel are given the opportunity to share their experiences and opinions about different aspects of public transportation and thereby help to improve STM services and shape the future of public transit. By becoming a member of the My voice my STM panel and answering surveys, customers can also win prizes.

Simply click on « Sign up », then fill out the online registration form, where you will be asked to provide information about your STM customer profile. After, you will receive an email to validate your registration.

The My voice my STM panel is open to all customers who ride STM public transit and who agree to answer surveys. Such customers must have an email address.

You will be invited to answer surveys once or twice a month, depending on your customer profile and STM needs.

Survey subjects are always about public transportation and the STM. For example, your level of satisfaction with bus and métro service, your opinion about the latest promotional campaign, your universal accessibility needs or your reaction to a new service the STM is planning on providing to STM bus and métro services.

You can take part in My voice my STM as long as you like and you can also quit at any time by simply clicking on the “Cancel your subscription” link found at the bottom of any of our email communications.

Any information you give to the STM will be kept strictly confidential. To find out more, consult our Terms of Use.

Each survey is different but, on average, it should take you about 5 minutes.

The surveys will usually be available for five open days, depending on the situation.

Depending on your email provider and your personal email settings, some emails sent from an automated system may be diverted directly into your Junk Mail folder. Please check your Junk Mail folder for our email. To avoid this situation, you can add our email address to your safe sender list, safe recipient list, white list (different names are used in different email programs) or to your address book.

If you have checked your Junk Mail folder and have not been able to find a copy of your Confirmation email, please contact us at this address: info@mavoixmastm.info

You can click on the “Cancel your subscription” link found at the bottom of any of our email communications, and follow the instructions on screen to complete the process. Once you have completed this action, you will be immediately removed from the panel.

Survey invitations now available via text message

Email used to be the only way to receive invitations to My voice my STM surveys. Now, you can also choose to receive invitations by text message.

Here’s how to subscribe to text message invites:

Already a panelist? Email us at info@mavoixmastm.info to request text message invites. 

Want to become a panelist? Click here to subscribe and choose text message invites.

Constantly improving our survey accessibility

We hired a team of experts to evaluate our survey platform’s accessibility. Several improvements will be made in the near future.

The most recent accessibility improvement was the addition of image descriptions for the pictures and emoticons used in our surveys. The image descriptions can be read by screen readers, which are used by some panelists with limited vision.

You can contact the My voice my STM team by writing to: info@mavoixmastm.info

Please specify your question or comment in detail, so we can understand the issue and find a solution. For example, please include:

  • A copy of any error messages
  • A copy of the question you have trouble with
  • A description of the problem you have with the question
  • The browser you are using (ex. Chrome, Firefox, Edge, etc.)
  • If your answer to a question is not accepted, please include the exact answer you are trying to enter
     
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