Customer service

Contact us

Customer service centres

Locations of our customer service centres

Lost and found

When an object is found, it usually takes about 48 hours for it to arrive at the customer service centre.

STM photo studio

If you want to obtain a reduced fare photo ID OPUS card or recover the balance paid on a lost, stolen, or damaged photo ID OPUS card (reduced fare only)

Legal Holidays

There are specific bus schedules on legal holidays. Please consult the legal holidays list.


Before submitting a claim, please read the following information carefully.