Tips and guidelines
How to be prepare for trips (Arrival of driver, expected conduct, 30-minute window, punctuality, accessibility of locations, identification)
For safety reasons, luggage, grocery and shopping or storage bags are allowed only if certain rules are observed...
You are responsible for informing Customer Service of any update of your file.
During a snow or ice storm or an emergency, the STM can decide to interrupt its paratransit service temporally.
A few guidelines in the event of an accident.
A few rules that you should know about.
When you are admitted to paratransit, the STM determines whether you must or may be accompanied during transportation.