Ready for winter?

Getting around in winter

Each winter our city is transformed. Weather conditions such as snow, ice and freezing rain can impact and delay our trips over several days. During bad weather, we put all our efforts toward avoiding any disruptions to service.

To ensure delivery of trips that have already been confirmed, we may have to put restrictions on new reservations for the next day.

We understand that it is perfectly legitimate for customers to want to make spontaneous trips. However, we want to ensure delivery of the trips that we have already committed to.

The decision to restrict reservations is not taken lightly, and numerous factors are considered:

  • Environment Canada weather forecasts, which we continuously monitor from 5 a.m.
  • The accumulation of snow already on the ground
  • The progress of snow removal operations
  • The number of reservations already planned for the next day, particularly during peak periods
  • The estimated number of new trip reservations to be made
  • The number of vehicles available during peak periods

Storms, freezing rain and heavy snow

In these winter conditions, several elements impact trip planning:

  • More time must be allowed and more vehicles provided for the same number of trips as on other days.
  • Customer service telephone lines are busier because we receive more calls from people wanting to cancel a trip or inform us of a delay.
  • SIRTA reservations for the next day are blocked, because it is technically impossible to apply restrictions on our online reservation website.

Even a small accumulation of snow on the ground can impact the Transport adapté service

Generally, the City of Montréal begins plowing the roads as soon as there is 2.5 centimetres of snow on the ground. Abrasives are used from the time when snowfall begins until it ends.

These operations are necessary for road safety, but they also impact traffic. Transport adapté must allow more time for each of its trips and provide more vehicles than normal to deliver the same number of trips.

Plan your trips

If you feel that conditions are less than optimal for heading outside, consider cancelling your trip as soon as possible.

If you are still going out, help us make your trip easier by ensuring your entryway is cleared of snow so that our driver can reach your door. Your destination should also be cleared.

We understand that it is difficult to know whether your destination has been cleared of snow. If you are unsure, checking (if possible) a few hours beforehand could help you decide whether to go ahead with your trip to this location or postpone it.

Also, be advised that, in order to accommodate a greater number of paratransit service users, the reservations agent at the customer contact centre may suggest that you put off your trip to a later time, when it is less busy.

Whether travelling by car or public transit, you should expect delays and longer travel times during snowstorms and the days that follow. Rain or shine, our team always has the same goal: offer you reliable, punctual service.

Accessible bus service maintained in bad weather

Regardless of weather conditions, accessible bus service is always maintained. However, when you look outside, if you see that sidewalks are icy or covered with snow, it may prove difficult, if not impossible, to safely extend the bus ramp.

Visit stm.info when conditions take a turn for the worst. On the home page, you will see messages for wheelchair users on a blue background. Avoid bad experiences by taking the time to get all the information before leaving.

Questions/Answers

Based on the number of centimetres of snow or freezing rain on the ground, snow removal operations can take several days and disrupt traffic on the roads. These operations sometimes differ in various parts of the city, and certain streets where our customers live may be the last to be plowed. In these conditions, more time than usual should be allowed when using the roads.

We have to make decisions in advance to plan all the requested trips that have already been confirmed. All reservations for a day are made on the assumption that our vehicles will be able to travel at their normal speed. The day before the expected snowfall, we have to plan for reduced trip speeds for our vehicles, which disrupts the trips already planned and increases the number of vehicles required to ensure the service.

We understand that it is difficult to know whether your destination has been cleared of snow, especially if it is a public place. If you are unsure, checking (if possible) that the entrance has been cleared could help you decide whether to go ahead with your trip to this location or postpone it.

Unfortunately, our online reservation system does not let us distinguish between different types of trips. If you have a medical appointment, you can make your reservation by telephone and will be able to take your trip based on the type of restrictions in place for the next day.

All trips are planned using a software program equipped with a powerful algorithm. It calculates and selects the best route option by considering several parameters in line with the specific travel conditions of each customer. Everything is taken into account: boarding time, additional time needed for certain mobility aids, estimated traffic volume. Of course, in addition to computing all this, we must also check the possibility of combining trips with other paratransit service customers who travel in the same area as you, because paratransit is public transportation after all.

In short, we methodically plan your trip using a set of parameters to ensure your trip is provided in the scheduled timeframe.

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