Paratransit customer service

Telephone

A single telephone number to access all our services: 514 280-8211. All calls are handled by our Interactive Voice Response system, offering the following five options

Option Service Schedule

1.
Reservations

  •   Request a regular trip
  •   Change a trip
  •   Request an occasional trip
7 days a week
7 a.m. to 9 p.m.

2
Trip-info
 

  •   Report a late pick-up
  •   Review trip times
  •   Cancel a trip
  •   Confirm regular schedule
  • Sunday to Thursday and legal holidays
    5:30 a.m. to 12:30 a.m.
  • Friday and Saturday
    5:30 a.m. to 1:30 a.m.

3
Automated service

  •   Report a late pick-up
  •   Cancel a trip
  •   Request an occasional trip
  •   Review or confirm trip times (24/7)

7 days a week
7 a.m. to 9:30 p.m.

4
Customer service

  •   New application or follow-up
  •   Request for information about services
  •   Comment or complaint
  •   Update client record (change of address or other)
  •   Visitor information
  •   Lost and found

Monday to Friday
8:30 a.m. to 4:30 p.m.

5
General information

  •   Hours of operation for trips and automated telephone service
  •   Area served and fares
  •   Regulations 

7 days a week
24 hours a day

Mailing address

Centre de transport adapté Société de transport de Montréal
3111 Jarry Street East
Montréal, Quebec
H1Z 2C2

Requests for group transportation

Fax: 514 280-5317
e-mail: groupes.ta@stm.info

Text telephone (TTY)

514 280-5308
Reserved for paratransit users unable to communicate verbally

Texte important

Special arrangements are available to help paratransit users with major speech impediments or verbal communication problems communicate with us. For more information, please contact customer service.

E-mail

transport.adapte@stm.info

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