Choosing an arrival or departure time.

When you book a trip, you have to choose whether you want to arrive at your destination at a certain time or leave your starting point at a certain time.

Arrival times

When you have an important appointment, we recommend choosing an arrival time to make sure you get there on time. To account for any unforeseen circumstances that may arise during your trip, such as traffi c or construction, we suggest requesting an arrival time that will get you there a little early.

For example, if you have an appointment at 11 a.m. in a building with many different floors and corridors, consider how long it will take to get from the front door to your appointment location and perhaps take a short rest.

You may want to choose an arrival time of 10:45 a.m. to avoid being late.

When you choose an arrival time, our digital scheduling system determines what time you will need to be ready to leave. The driver will have a 30-minute window, starting at your confirmed time, to pick you up.

Departure times

When you choose a departure time, you tell us when you want to leave. This means that your arrival time may vary. Your total time in the vehicle may be up to 90 minutes for a trip within the agglomeration of Montreal or 120 minutes for a trip in the larger metropolitan area. This depends on many factors, including:

• The time of day
• Other passengers being picked up or dropped off along your route
• Unforeseen circumstances

For more information on arrival and departure times, please ask a customer contact centre agent the next time you call.