People in charge and customers with intellectual or psychiatric disabilities.

To travel with us, those customers must always have the support of a person in charge. All people in charge must comply with the following safety measures when a person in their care uses our paratransit service.


The person in charge must be present at pick-up to identify the customer who will be travelling with us and confi rm the destination address.


  • It is very important that the person in charge be present at the arrival time so that our drivers do not have to wait with a customer who cannot be left alone.
  • The person in charge must tell the driver the name of the person being dropped off to confirm their identity.


Punctuality is a top priority for services like ours, and compliance with these measures helps keep paratransit running on time for all our customers.

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