A technical problem related to the 10-trip ticket requires that we reconfigure a number of photo OPUS cards.
Does your card need to be reconfigured?
Is your OPUS card without a photo?
Then, no, your card does not need to be reconfigured. However, should you one day experience any difficulty with your OPUS card, please go to one of our Espace client.
Do you have a photo OPUS card?
You can quickly check if your card must be reconfigured
Click the button below and follow directions. You must enter your OPUS card number.
What to do if this reconfiguration procedure applies to your OPUS card?
In order to reconfigure your card, you must go to any one of our Espace client.
Good to know
- You will not lose any fares already on your card.
- There are no additional fees to pay.
- Also, if you must pay a single fare to go to a service centre, it will be remitted to you when your card is reconfigured.
No, only a number of photo OPUS cards for students 6 to 25 years old and for seniors 65 and over that were issued between December 2014 and October 18, 2015 and charged with a 10-trips fare.
We estimate that the number of customers potentially impacted at about 10,000, with 40% of them seniors and 60% of students.
A website was set up so customers can check if their card needs to be reconfigured. The date the card was issued and the fares it holds will determine if it must be reconfigured or not, and by what date it must be done.
It all depends on your card’s particulars. When you check your card on the website, you will be given a specific timeframe if ther problem affects your card.
Our fare validation equipment aboard buses and in metro stations will be unable to read your 10-trips fare. However, if your OPUS card holds another valid fare, that one will be used.
Although we urge all affected customers to go to a service point and have their card reconfigured within the allotted time, you need not worry about losing these fares even if you show up after the deadline. We will still be able to restore the unused fares on your card and, if applicable, refund any fare you had to pay to reach that service point.
No, you must go to a customer service centre to have the problem corrected. But before going anywhere, we recommend you check your card’s number against the website.
For some customers, the technical glitch can still be on the card even after all the transit fares have been used. Click here to find out specifically about your card.
No. The computer glitch only affects a certain number of customers who have a card with their photo and a 10-trips fare.
If you were issued your very first photo OPUS card between December 2014 and today, it won’t be necessary to reconfigure your card.
The glitch showed up on card renewals, in other words, when you showed up to renew a card that was about to reach its expiry date. Some cards renewed during the student OPUS Tour prior to October 19, 2015 were also affected by the problem. Click here to find out specifically about your card.
If you renewed prior to October 19, 2015 an expired card or one that was about to expire in a few weeks AND had a 10-trips fare charged on your card, it’s possible your card will be among those that must be reconfigured. To confirm that, click here.
On the other hand, if you were issued your very first photo OPUS card between December 2014 and today, it won’t be necessary to reconfigure your card.
For most customers, the card will be reconfigured by a customer service agent when you go to any one of the six service points. But if your card was already about to expire and you had to renew it, yes, then you will have to obtain a new one as per existing terms and conditions.
Yes. If you had to pay a fare to reach a service point, you will be refunded when your card is reconfigured.