The STM extends the services of its agents in all métro stations


As of today, station agents in all métro stations will be able to provide after-sales services and issue OPUS cards to customers age 65 and over.

The Société de transport de Montréal (STM) is standardizing the services provided to customers by station agents to simplify and improve access to after-sales services.

As of this morning, services that were only available at the 18 Espaces clients are now offered in all stations. These services include:

  • Obtaining a designated OPUS card for AB, ABC or ABCD 1-trip, 2-trip or 10-trip fares
  • Obtaining a photo OPUS card for customers age 65 and over
  • Replacing all types of OPUS cards
  • Recovering fares on all types of lost OPUS cards
  • Obtaining information about refund requests for all types of OPUS cards

“By extending after-sales services to all stations, the STM aims to improve customer experience while promoting the evolving support role of our station agents,” said Marie-Claude Léonard, CEO of the STM. “I would like to highlight the adaptability of our station agents, whose role and work organization have greatly changed in recent years. They are the faces of the STM, and I thank them for their continued commitment to their work.”

Extended services just in time for the Free 65+ fare

These extended services will benefit all customers, and they already make it easier for Montrealers age 65 and over to use the new Free 65+, All Modes A fare, which requires a photo OPUS card. This fare will come into effect on July 1, 2023, but it has been possible to load it onto an eligible card since last week.

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