OPUS à l'année


COVID-19: end of the subscription suspension

In April 2020, the Autorité régionale de transport métropolitain (ARTM) offered active subscribers to the OPUS à l’année and OPUS & Cie programs the option to suspend their subscriptions due to the public health emergency.

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Your suspension offer has ended.

If you did not reactivate your suspended subscription, it has unfortunately expired. You can no longer use your subscription OPUS card. If you renew your subscription, you will receive a new, valid subscription OPUS card.

  • The payments are suspended and will resume on March 15, 2022 (for the April 2022 fare).  
  • For more details, refer to the offer terms below.

This new suspension offer is reserved for customers who are active subscribers to the OPUS à l'année or OPUS & Cie subscription program, who activated the suspension of their subscription before December 11, 2021 and whose subscription has not been reactivated since.

This suspension extension offer does not apply to subscribed customers who have not activated the suspension in 2020 or who have already reactivated their subscription.

  • The suspension will continue automatically for already registered customers.
  • The debits scheduled until February 15, 2022 inclusively are suspended.
  • Payments will resume on March 15 for the April 2022 fare.
  • The subscriber will therefore be able to resume using his subscription title from April 1, 2022, or from the month following the reactivation of his subscription.
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Note that if you reactivate your subscription, you will not be able to reactivate the suspension afterwards.

Providing false or misleading information to receive a fare reduction constitutes fraud and is subject to criminal prosecution.

Customers who provide false or misleading information could have their OPUS card deactivated and will not be able to take advantage of the offer.

This offer cannot be combined with any other fare offer.

Suspended fares do not constitute valid fares, and their eventual use during the suspension period constitutes an offence.

Under this exceptional measure, no amount will be charged to your account for the months listed below, and you will maintain your subscription privileges.

  • Suspension of the subscription until March 31, 2022.
  • Subscription debits will resume on March 15, 2022 for the April 2022 fare.
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Customers who suspend their subscriptions and wish to use public transit for their occasional trips during the suspension are responsible for obtaining a valid transit fare on a card other than the one used for their subscription.

This offer applies to subscribers of the OPUS à l’année and OPUS & Cie programs (as well as exo’s OPUS+ and OPUS+ entreprise programs), who cannot use public transit due to the public health emergency.

Monthly passes purchased from OPUS en ligne website, a fare vending machine, an authorized retailer or a ticket agent are not eligible for this ARTM initiative.

Yes. All customers subscribed to the OPUS year-round or OPUS & Cie subscription program who activated the suspension before December 11, 2021, are eligible.

This new suspension offer is for subscribers who activated the suspension before December 11, 2020 and did not reactivated it.

Your subscription will be suspended up to March 31, 2022.

If you would like to reactivate your subscription, you can do so at any time through the.online platform.

To make sure that your subscription is active for the correct month, you must complete the reactivation no later than the 10th of the month before.

Yes. You will retain all the advantages associated with your subscriber profile, including Maestro and the loyalty fare promotions.

No, you cannot continue to use your OPUS card on which your subscription is loaded during these months of suspension, but keep it, as you can continue to use it once your subscription is reactivated.

As your subscription is suspended, it is your responsibility to purchase another valid transit fare using a different OPUS card than the one provided to you for free for your transit subscription.

You can also purchase some transit fares on L’Occasionnelle chip cards or magnetic fare cards.

Yes, you can reactivate your public transit subscription. However, when you cancel your subscription, you automatically lose your acquired benefits.

If you suspended your subscription in 2020 and have not reactivated it, the suspension will be extended automatically.

If you have not activated the suspension in 2020 or have not already reactivated your subscription, this suspension extension offer does not apply to you.

Yes. Communauto will provide you with the relevant information.

The ARTM reserves the right to modify, suspend or withdraw this fare offer without notice.

OPUS à l'année

 
OPUS à l'année
is an annual subscription program valid in Montréal for the STM bus and métro network. It is available for monthly passes for full fare and reduced fare for 65 and over. 

OPUS à l'année also means:

  • Automatic monthly payments.
  • A card that always ready to use.
  • It’s easy to cancel your subscription at any time.

Each month, it’s settled!

I want to subscribe to OPUS à l'année today!

Current Offer

Have you been a subscriber since January 1, 2021 or before?
You will automatically receive a Loyalty fare in 2022.

Conditions

2022 Loyalty fare

  1. Valid for all full fare OPUS à l’année subscribers starting no later than January 1, 2021. 
  2. Subscribers who meet all criteria will automatically qualify for the promotion.
  3. To qualify for this promotion, members cannot suspend or otherwise interrupt their annual subscription; if subscription is cancelled and member subscribes again, said member will be excluded from this promotion.
  4. Subscribers who meet all criteria will receive a $5 discount each month on transit fares in effect in 2022.
  5. These conditions are in addition to the general conditions that apply to OPUS à l’année subscriptions.

Make your life easier

The basic idea

  • You subscribe
  • You receive your OPUS card at home pre-loaded with your monthly pass
  • You pay by monthly bank debits or charging it to your credit card until you terminate your subscription

That’s all there is to it.

The advantages

On the 12th day of the first month and the 15th day of each subsequent month, the cost of the monthly pass will be automatically debited to your bank account or credit card, whichever you choose.


Your monthly fares will automatically be loaded on your OPUS card. No need to think about it, no need for extra trips every month!

You'll receive a new OPUS card free of charge. Your card will be activated and ready for use from the very first day of the month your subscription begins. If you did not receive your OPUS card on the first day of the month, go to one of the STM customer service points to get a new card free of charge.

Have you lost your card? No problem! As it is now registered. Go to a point of service with a photo ID. You will be given a new OPUS card charged with any fares remaining on the old card. You will pay only the cost of a new OPUS card.

 

Your subscription to the program remains in effect each month until you decide to terminate it. You cannot suspend your annual subscription. Once it is cancelled, you will lose all the benefits associated with your annual subscription. 

To cancel your subscription, you must inform us before the 10th day of the month in which you want it to end. For example, if you want to terminate your subscription on October 31, you must advise us before October 10.

When does your subscription begin?

Subscribe before the 11th of the month to have your subscription begin the first of the following month.

For example,

  • If you subscribe on October 8, your subscription will begin on November 1.
  • If you subscribe on October 14, your subscription will begin on December 1.

I want to subscribe to OPUS à l'année today!

The basic idea 

  • You subscribe online. 
  • Once your registration is completed, you print your confirmation email and go to a Customer Service Centre to obtain your photo ID OPUS card, which will be loaded with monthly passes. If you already have a photo ID OPUS card, you may choose to keep it (until its expiry date) or get a new card at the rate in force. In both cases, you will have to visit the Customer Service Centre to activate your subscription.
  • The first debit will be applied at the Customer Service Centre. Then you will pay each month by automatically debiting your bank account or your credit card, until you end your subscription.

It’s that simple.

The advantages 

On the 12th day of the first month and the 15th day of each subsequent month, the cost of the monthly pass will be automatically debited to your bank account or credit card, whichever you choose.


Your monthly fares will automatically be loaded on your OPUS card. No need to think about it, no need for extra trips every month!

Have you lost your card? No problem! As it is now registered. Go to the Customer service centre or a point of service with a photo ID. You will be given a new OPUS card charged with any fares remaining on the old card. You will pay only the cost of a new OPUS card.

Your subscription to the program remains in effect each month until you decide to terminate it. You cannot suspend your annual subscription. Once it is cancelled, you will lose all the benefits associated with your annual subscription. 

To cancel your subscription, you must inform us before the 10th day of the month in which you want it to end. For example, if you want to terminate your subscription on October 31, you must advise us before October 10.

 
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When will your subscription begin?

After subscribing online and printing your confirmation email, visit a Customer Service Centre to obtain your photo ID OPUS card. For your subscription to be valid in the current month, visit the Customer Service Centre no later than the 10th day of the month. As of the 11th day, your subscription will be valid for the following month.

For example:

  • If you visit on October 10, your subscription will begin for the current month (October) or November 1, as you choose.
  • If you visit on October 11, your subscription will begin only on November 1. 

I want to subscribe to OPUS à l'année today!

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Contact us

The annual OPUS card program is managed for the STM by Fusium Solutions, a division of Tootelo Innovation inc.

By email:

stm@fusiumsolutions.com

By phone:

514 333-9815

Monday to Friday, from 7 a.m. to 9 p.m.
Saturday and Sunday, from 9 a.m. to 4 p.m.

By mail:

Service aux abonnés -- OPUS à l'année
Fusium Solutions, a Division of Tootelo Innovation inc.

500, rue d'Avaugour, bureau 2500
Boucherville (Québec) J4B 0G6
 


Lost or damaged card

In the event of a lost or damaged card, go to the STM Customer service centre or one of its service points as soon as possible to have it replaced.

Upon presentation of personal identification and validation of your subscription, a new OPUS card will be issued in your name containing the monthly fare that was already on the lost or damaged card. You will be charged the replacement fee currently in effect.

To find out when the customer service centres are open.

Unsubscribing

Your subscription to the program will continue each month, until you decide to end it. You may terminate your subscription by giving advance notice by email to stm@fusiumsolutions.com, by phone to 514-333-9815 or via your online account.

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A request for such cancellation received between the 11th day of the preceding month and the 10th day (inclusively) of the current month will take effect on the last day of that month. 
For example: to cancel your subscription at December 31, your cancellation notification must be received by the STM between November 11 and December 10 inclusively. If the notice is received on December 11 or later, the subscription will end January 31.

 

A subscription to OPUS à l’année is not right for you?

We have another solution to make it easier for you. The OPUS en ligne service lets your buy your fare cards without having to set foot outside.

Find out more.

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