My Alerts Quality of Service Charter
Commitment to Customers
The Quality of Service Charter demonstrates our commitment to continuous improvement by providing service that is reliable, universally accessible, safe and clean as well as customer service that is courteous and personal.
To achieve this objective, the Voice of the Customer is at the heart of our approach. That’s why we’re proud to share our quality commitments, based on our four key Customer Experience priorities: reliability, safety, cleanliness and quality of interaction with our teams.
See the Quality of Service Charter (in French only)
See the Service Quality Charter in accessible Word format (in French only)