Inspectors enforce rules throughout our facilities. They check fares, patrol, and play a prevention role among both passengers and employees. They also respond to emergencies and assist transit users in various situations.
New designation as special constables
Adopting a customer-focused approach
In 2021, the role of our inspectors will shift to better serve customers in three ways:
- Proximity: Inspectors will now be assigned to specific areas and become familiar faces in your daily routine, helping them serve you better.
- Support for all customers: Inspectors will work with partners and organizations in their areas to promote harmonious co-existence among those who use their métro stations.
- Feeling of safety: As special constables, inspectors will be better equipped to keep everyone safe and improve customer flow. For example, special constables can intervene in cases of harassment, even if they do not witness the incident themselves, or have vehicles towed that are parked in reserved bus lanes.
These changes will happen gradually over the course of the year, while our 160 inspectors undergo the necessary training.
What authority do they have?
Inspectors are public officers appointed by the STM’s board of directors. They can issue statements of offence and make arrests.
Do inspectors receive special training?
Inspectors already undergo intensive 14-week training period at the École nationale de police du Québec. To obtain the special constable designation, they will have to complete an additional module.
Must I identify myself if an inspector asks me to do so?
Yes, if an inspector has reason to believe you have committed an offence and informs you of the suspected offence, you must identify yourself. Depending on the circumstances, refusal to do so could constitute obstruction of the inspector's work. You could be issued a statement of offence under the Act Respecting Public Transit Authorities or be charged with obstructing a public official under the Criminal Code. If you continue to refuse to identify yourself, you could be arrested.
City of Montréal police officers
Police officers from the City of Montréal police department (SPVM) are assigned to work directly in métro stations and surrounding neighbourhoods to ensure the safety of passengers and business owners. They are also responsible for reducing the frequency of worrisome and disruptive incidents to ensure the peace of mind of all Montrealers.
Specialized patrols made up of a police officer, an STM inspector and an SDS social worker will direct homeless people toward the appropriate resources. More details