Safety in the métro

What to do in case of emergency in the métro station

If someone is experiencing a cardiac event

Defibrillators in métro stations

Automated external defibrillators are available in all stations. Each can be found in a case near the fare booth with wall signage indicating its location.

User-friendly

Automated external defibrillators were designed to be used by the general public. No medical training is required. Once the device is turned on, it will give the user verbal instructions.

Outremont and Angrignon stations

Defibrillators will be installed at the end of the ongoing construction work.

How to use an automated external defibrillators

Consulter la page accessibilité pour plus d'informations sur les médias externes.

accéder à la vidéo How to use an automated external defibrillators sur YouTube

Assistance

In case of an incident or if you witness an incident

  1. Locate the emergency station. There is at least one on every métro platform, identified by special blue lighting.
  2. Pull the red handle to cut power to the tracks ONLY if someone has fallen onto the tracks
  3. Pick up the red phone.
  4. Follow the instructions of the Métro communication centre employee.

What to do in case of emergency inside a MÉTRO CAR

Use the INTERCOM in case of an incident or if you witness an incident

  • Use the intercom located in the middle of the car near the doors.
  • The intercom allows you to speak with the train operator.
  • Once the incident has been reported, an STM employee will wait for you on the platform of the next station to help you or the other person in need of assistance.

    Use the EMERGENCY BREAK for serious emergencies only

    • It is located in the middle of the car near the doors.
    • If possible, pull the emergency brake when the car is stopped at a station and the doors are open. The operator can then intervene more quickly and easily.
    • If the emergency brake is pulled while the train is moving, the train will generally stop in the station or at the next one.
    • The train operator will go to the car where the brake was pulled to assess the situation.

    .

    Travel support teams

    In some of the busier métro stations, travel support teams are deployed during morning and evening rush hours. The teams, made up of STM employees and Montréal police officers, are there to help in the event of an incident and to ensure customers understand and obey the rules.

    Adopt safe habits

    KEEP YOUR DISTANCES

    For your safety, stand behind the yellow line.

    NEVER GO ONTO THE TRACKS

    In case of an incident, locate the emergency station on the platform, pull the red handle to cut power to the tracks and pick up the red telephone.

    PAY ATTENTION TO YOUR BELONGINGS

    • Carry your purse or backpack close to and in front of you, ensuring that all pockets are securely closed
    • Keep your phone, tablet, or laptop out of view whenever possible
    • Secure your luggage

    To reduce service disruptions

    Discover other tips

    Haut de page