Les conseils de Michèle
Now, Michèle Deslauriers not only informs you of service slowdowns or disruptions, she also shares tips on how you can help reduce service disruptions.
Here are the five main causes of service disruptions of 5 minutes or more.
#1 Sick passengers
If you do not feel well, stay on the platform and ask for help.
#2 Blocking the doors
Do not block closing doors with a personal item when you hear the signal. This causes major service slowdowns.
#3 Holding back the doors
Do not try to enter a métro car or hold back closing doors for you or your friends when you hear the signal. This causes major service shutdowns and is punishable by a fine.
#4 Dropping items on the tracks
For your safety, stay behind the yellow line when you are on the platform and hold on to your personal items.
What should you do if you drop an item on the tracks?
Do not put yourself in danger! Going onto the tracks is forbidden. If you drop something on the tracks, notify an STM employee. He or she will follow the required procedure to get it back.
#5 Walking on the tracks
Trains arrive at the stations at 72 km/h. Walking on the tracks is not only dangerous, it also disrupts the métro service and is punishable by a fine of $500.
What should you do if you see someone on the tracks?
Locate the emergency assistance station on the platform. Pull the handle to shut off the power to the tracks and pick up the phone.
Get Michèle’s tips on our social media pages. #ConseilsdeMichèle
With Michèle’s helpful tips, let’s all do our part to reduce service disruptions.
*Please note that all the videos are in French only.