Les conseils de Michèle

SERVICE DISRUPTIONS

Did you know that 44% of service disruptions of 5 minutes or more are caused by passengers?

Now, Michèle Deslauriers not only informs you of service slowdowns or disruptions, she also shares tips on how you can help reduce service disruptions.

Here are the five main causes of service disruptions of 5 minutes or more.

#1 Sick passengers

more than 155 incidents equals more that 25 hours in service slowdowns

If you do not feel well, stay on the platform and ask for help.

See le conseil de michèle

#2 Blocking the doors

more than 100 incidents equals more than 780 000 clients delayed

Do not block closing doors with a personal item when you hear the signal. This causes major service slowdowns.

see le conseil de michèle

#3 Holding back the doors

more than 139 incidents equals more than 16 hours in service slowdowns

Do not try to enter a métro car or hold back closing doors for you or your friends when you hear the signal. This causes major service shutdowns and is punishable by a fine.

see le conseil de michèle

#4 Dropping items on the tracks

more than 550 objects dropped on the tracks equals more than 19 hours in service disruptions.

For your safety, stay behind the yellow line when you are on the platform and hold on to your personal items.

What should you do if you drop an item on the tracks?

Do not put yourself in danger! Going onto the tracks is forbidden. If you drop something on the tracks, notify an STM employee. He or she will follow the required procedure to get it back.

see le conseil de michèle

#5 Walking on the tracks

every year more than 130 people walk on the tracks or in the tunnels

Trains arrive at the stations at 72 km/h. Walking on the tracks is not only dangerous, it also disrupts the métro service and is punishable by a fine of $500.

What should you do if you see someone on the tracks?

Locate the emergency assistance station on the platform. Pull the handle to shut off the power to the tracks and pick up the phone.

see le conseil de michèle

 

Get Michèle’s tips on our social media pages. #ConseilsdeMichèle

With Michèle’s helpful tips, let’s all do our part to reduce service disruptions.

*Please note that all the videos are in French only.

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