Safety in the métro

Texte important

Each day, at least one item is dropped on the tracks, forcing service to stop.

When you’re on the platform, it’s important that you hold onto your personal items and stand well behind the yellow safety line.

And if you drop something on the tracks?

Don’t run any risks! Climbing down onto the tracks is strictly forbidden and can lead to serious and even fatal injuries. If you drop something on the tracks, please notify an STM employee. He or she will know what steps to take to safely retrieve it.

Avoid such actions

 

STANDING TOO
CLOSE TO THE EDGE

The train pulls into the station at 72 km/h.
For your safety, stand behind the yellow line.

 

BEING ON THE TRACKS
OR IN THE TUNNEL

Each year, over 100 people walk on the tracks or enter the tunnel, risking serious injury or death from contact with high voltage current.

Not only are they dangerous, such actions disrupt métro operations and can lead to a $500 fine.

 

RISKING IT ALL
TO HELP OTHERS

Instead, locate the emergency station on the
platform, pull the red handle to cut power to
the tracks and pick up the red telephone.

Pay attention to your belongings

  • Carry your purse or backpack close to and in front of you, ensuring that all pockets are securely closed
  • Keep your phone, tablet, or laptop out of view whenever possible
  • Secure your luggage

 

What to do in case of emergency in the métro station

If you witness an incident on the platform

  • Locate the emergency station. There is one on every métro platform.
  • Pick up the red phone.
  • Follow the instructions of the Métro communication centre employee.

If someone has fallen onto the tracks

  • Locate the emergency station. There is one on every métro platform.
  • Pull the red handle to cut power to the tracks.
  • Pick up the red phone.
  • Follow the instructions of the Métro communication centre employee.
     

In case of fire

  • Locate the emergency station. There is one on every métro platform.
  • Pick up the red phone.
  • Follow the instructions of the Métro communication centre employee.

Assistance

What to do in case of emergency inside a métro car

If you witness an incident

  • Use the intercom located near the doors in the middle of the car
  • The intercom allows you to speak with the train operator.
  • Once the incident has been reported, an STM employee will wait for you on the platform of the next station to help you or the other person in need of assistance.

   

In serious emergencies only

  • Use the emergency brake located in the middle of the car near the doors
  • If possible, pull the emergency brake when the car is stopped at a station and the doors are open. The operator can then intervene more quickly and easily.
  • If the emergency brake is pulled while the train is moving, the train will generally stop in the station or at the next one.
  • The train operator will go to the car where the brake was pulled to assess the situation.
     

Travel support teams

In some of the busier métro stations, travel support teams are deployed during morning and evening rush hours. The teams, made up of STM employees and Montréal police officers, are there to help in the event of an incident and to ensure customers understand and obey the rules.

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