Safety in the métro

Service disruptions

Did you know that close to 44% of service disruptions are caused by passengers?

Here are the four main causes:

  • Sick passengers
  • Blocking or holding back doors
  • Dropping items on the tracks
  • Walking on the tracks

Discover more information on service disruption.

Pay attention to your belongings

  • Carry your purse or backpack close to and in front of you, ensuring that all pockets are securely closed
  • Keep your phone, tablet, or laptop out of view whenever possible
  • Secure your luggage

What to do in case of emergency in the métro station

If you witness an incident on the platform

  • Locate the emergency station. There is one on every métro platform.
  • Pick up the red phone.
  • Follow the instructions of the Métro communication centre employee.

If someone has fallen onto the tracks

  • Locate the emergency station. There is one on every métro platform.
  • Pull the red handle to cut power to the tracks.
  • Pick up the red phone.
  • Follow the instructions of the Métro communication centre employee.
     

In case of fire

  • Locate the emergency station. There is one on every métro platform.
  • Pick up the red phone.
  • Follow the instructions of the Métro communication centre employee.

Assistance

What to do in case of emergency inside a métro car

If you witness an incident

  • Use the intercom located near the doors in the middle of the car
  • The intercom allows you to speak with the train operator.
  • Once the incident has been reported, an STM employee will wait for you on the platform of the next station to help you or the other person in need of assistance.

   

In serious emergencies only

  • Use the emergency brake located in the middle of the car near the doors
  • If possible, pull the emergency brake when the car is stopped at a station and the doors are open. The operator can then intervene more quickly and easily.
  • If the emergency brake is pulled while the train is moving, the train will generally stop in the station or at the next one.
  • The train operator will go to the car where the brake was pulled to assess the situation.
     

Travel support teams

In some of the busier métro stations, travel support teams are deployed during morning and evening rush hours. The teams, made up of STM employees and Montréal police officers, are there to help in the event of an incident and to ensure customers understand and obey the rules.

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