Safety in the métro

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Did you know that items fallen onto the tracks and the obstruction of doors are the 2 main causes which lead to over 44 hours of service interruptions and delays?

For more information on service disruptions and delays, go to the ABCs of Métro service disruptions page

Items on the tracks 

Each year, nearly 550 items end up on the tracks and cause over 19 hours of service interruptions.

It is important to stay behind the yellow safety line when you are on the platform and to hold tightly onto your personal items.

What if you drop an item onto the tracks?

Don’t put yourself in danger! It is forbidden to go down onto the tracks. In the event of an incident, please notify an STM employee. They will take the necessary steps to retrieve it.

Obstruction of doors 

Each year, more than 330 incidents where doors are obstructed result in 25 hours of service delays.

It is important to not try leaving or entering the train or hold the doors open after the audible door closure signal sounds. This behaviour causes significant service delays and can even be punishable by a fine.

Other behaviours to avoid

 

STANDING TOO
CLOSE TO THE EDGE

The train pulls into the station at 72 km/h. For your safety, stand behind the yellow line and hold on tightly onto your personal items.

 

WALKING ON THE TRACKS

Each year, more than 130 people put themselves in danger by walking on the tracks or inside the tunnel.

Not only are they dangerous, such actions disrupt métro operations and can lead to a $500 fine.

 

RISKING IT ALL
TO HELP OTHERS

Instead, locate the emergency station on the
platform, pull the red handle to cut power to
the tracks and pick up the red telephone.

Learn more about emergency stations and what to do in the event of an emergency, below.

Pay attention to your belongings

  • Carry your purse or backpack close to and in front of you, ensuring that all pockets are securely closed
  • Keep your phone, tablet, or laptop out of view whenever possible
  • Secure your luggage

What to do in case of emergency in the métro station

If you witness an incident on the platform

  • Locate the emergency station. There is one on every métro platform.
  • Pick up the red phone.
  • Follow the instructions of the Métro communication centre employee.

If someone has fallen onto the tracks

  • Locate the emergency station. There is one on every métro platform.
  • Pull the red handle to cut power to the tracks.
  • Pick up the red phone.
  • Follow the instructions of the Métro communication centre employee.
     

In case of fire

  • Locate the emergency station. There is one on every métro platform.
  • Pick up the red phone.
  • Follow the instructions of the Métro communication centre employee.

Assistance

What to do in case of emergency inside a métro car

If you witness an incident

  • Use the intercom located near the doors in the middle of the car
  • The intercom allows you to speak with the train operator.
  • Once the incident has been reported, an STM employee will wait for you on the platform of the next station to help you or the other person in need of assistance.

   

In serious emergencies only

  • Use the emergency brake located in the middle of the car near the doors
  • If possible, pull the emergency brake when the car is stopped at a station and the doors are open. The operator can then intervene more quickly and easily.
  • If the emergency brake is pulled while the train is moving, the train will generally stop in the station or at the next one.
  • The train operator will go to the car where the brake was pulled to assess the situation.
     

Travel support teams

In some of the busier métro stations, travel support teams are deployed during morning and evening rush hours. The teams, made up of STM employees and Montréal police officers, are there to help in the event of an incident and to ensure customers understand and obey the rules.

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