Exchange and refund conditions

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Fare exchange conditions

For fare exchange and refund conditions, see the policy regarding fare refunds and exchanges of the Autorité régionale de transport métropolitain (ARTM) [in French only). In the event of a disparity between the following text and the ARTM policy, the ARTM policy prevails.

You may exchange an unvalidated fare on your OPUS card for a fare of greater value by paying the difference between the two fares. To do so:

  • If your card is unregistered, you must provide the sales receipt.
  • If your card is registered, you must provide ID.
  • You must request the exchange within 12 months of the purchase date for unvalidated 1-trip, 2-trip*, 10-trip*, Unlimited Evening, 1-day, 3-day and Unlimited Weekend passes on your OPUS card.
  • *For 2-trip and 10-trip passes, none of the fares can be validated. All the fares must still be on the card.  
  • You must request the exchange for a fare of greater value or transfer (for a fare of equal value) within 12 months of the purchase date for unvalidated weekly passes on your OPUS card.
  • We do not accept exchanges for fares of lesser value for any fare.

Visit an Espace client to exchange your fare.

You may only exchange a monthly pass for a TRAM3. You must pay the difference between the two fares.

  • We accept all exchanges for a fare of greater value.
  • If your card is unregistered, you must provide the sales receipt.
  • If your card is registered, you must provide ID.

Visit an Espace client to exchange your fare.

You may exchange expired and unvalidated L’Occasionnelle chip cards or magnetic fare cards for cards of the same type.

  • You must pay the difference between the two fares.
  • We do not accept exchanges for fare cards more than three years past their expiry date.
  • You must return the expired card.

To exchange your card, go to a ticket counter in any métro station ar an  Espace client .

Fare refund conditions

  • If your card is unregistered, you must provide the sales receipt.
  • If your card is registered, you must provide ID and the sales receipt.
  • OPUS card issuance fees are non-refundable.
  • The fare must not have been validated.
  • For monthly or 4-month passes, you must submit your request no more than six days after the purchase date.
  • For 4-month passes, if one or more months have been validated, you must submit the request before the first day of the validity period of the remaining month(s). The refund will be issued according to the number of full unvalidated months.
  • For weekly passes, you must submit your request before the first day of the validity period.

Visit an Espace client to obtain a refund.

We accept refunds for all unvalidated fares, except 1-trip fares, upon presentation of the sales receipt and fare card in question.

For a refund for fares on a L'Occasionnelle card, go to the ticket counter at any métro station.

For a refund for fares on an Opus Card, go to an Espace client.

  • If your card is unregistered, you must provide the sales receipt.
  • If your card is registered, you must provide ID and the sales receipt.
  • The fare must not have been validated.
  • OPUS card issuance fees are non-refundable.
  • We only accept refunds and transfers to the next month for one monthly pass per person.
  • You must submit your request no more than six days after the fare purchase date.

No exchanges or refunds are granted for courtesy or event fares.

Users who are affected by an interruption in employment or who are on leave from work due to an illness or hospitalization and who, for such reason, are prevented from using one or more weekly or monthly fares may be granted a refund upon presentation of the sales receipt or other proof deemed satisfactory, subject to the following conditions:

  • In the case of loss of employment, users must provide a copy of the Service Canada Record of Employment (ROE) from their employer confirming the end of their employment and the date the employment ended, for the period covered by the refund request.
  • In the case of a leave from work due to illness or hospitalization, users must provide a copy of a medical certificate confirming the interruption in employment for the period covered by the refund request

Refunds will be issued based on the number of days left on the weekly or monthly fare. OPUS card issuance fees are non-refundable. The user keeps the OPUS card for which the refund is issued.

Visit an Espace client to obtain a refund.

The liquidator of the succession (estate executor) may request a refund for a fare that was valid at the time of death. Along with the refund request, he or she must provide the death certificate and proof of his or her designation as liquidator.

Refunds will be issued based on the number of fares left on the card or the number of remaining days for the monthly fare encoded on the card. OPUS card issuance fees are non-refundable. The liquidator keeps the OPUS card without photo for which the refund is issued.

For an exchange, go to a ticket counter in any métro station or an Espace client.

  • Cash transactions with a defect ticket: If a refund applies, visit any station in the network.
  • Bank card (debit/credit) transactions with a defect ticket: If a refund applies, visit an Espace client.

If you received a defect ticket at the fare vending machine, the request must be processed at an Espace Client.

We do not accept exchanges or refunds for transit fares more than three years past their expiry date.

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