Les conseils de Michèle


did you know that 48% of service disruptions of 5 minutes or more are caused by passengers?

Together, let's reduce service disruptions. #namastm

Michèle Deslauriers, the wise voice of the métro, is back to guide you through the main causes of service disruptions.

By acting responsibly, we make the métro more reliable and more zen for everyone. Follow Michèle’s mantras and relaxation tips on our social networks with the #namastm.

So close your eyes and take a deep breath. Here we go!

#1 Holding back the doors

more that 74 incidents equals more than 8 hours in service slowdowns

If the doors are closing, do not try to enter the car or hold back the doors for your friends. It slows everyone down, and you could also get a fine. Let go and spend a few minutes balancing your chakras.

see le conseil de michèle

#2 Dropping items on the tracks

more than 535 items dropped on the tracks equals more than 21 hours in service disruptions.

Métro platforms are not meant for practicing yoga poses. For your safety, stay behind the yellow line and hold onto your personal items.

What should you do if you drop something on the tracks?

Stay calm and do not put yourself in danger. Notify an STM employee, who will help you get it back. This haiku will remind you what to do.

  • Item on the tracks?
  • Notify an employee.
  • Do not panic, breathe.

see le conseil de Michèle

#3 Sick passengers

more than 190 incidents equals more than 29 hours in service slowdowns

If you don’t feel well, just relax. Stay on the platform and ask for help.

#4 Walking on the tracks

every year more than 175 people walk on the tracks in the tunnels

Trains arrive in the stations at 72 km/h. It’s the opposite of chill. Never go onto the tracks. It’s dangerous, and you could also get a fine of $500.

What should you do if you see someone on the tracks?

Locate the emergency assistance station on the platform. Pull the handle to shut off the power to the tracks and pick up the phone to notify an STM employee.


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