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When you register your OPUS card, you are covered by a replacement guarantee should your card be lost or stolen. Any remaining fares on your OPUS card at the time you reported the loss or theft will be restored.
Regular fare
To register your card, fill out the subscription form and go to
one of the STM’s points of service.
In the event of loss or theft, go to one of the STM’s
points of service and bring a photo ID card. A new OPUS card, loaded with any remaining fares, will be issued. You will only be charged the current fee to cover the cost of the new card.
Reduced fare
If you pay the reduced fare, you are automatically covered by the replacement guarantee as your photo ID OPUS card is already registered. So there is no need to register your card.
In the event of loss or theft, go to the STM photo studio or one of the STM’s points of service as quickly as possible to have your card replaced. Have photo ID proof of your identity with you. You will be required to pay card delivery and reduced fare fees currently in effect. Your new card will be issued loaded with any remaining fares at the time you reported your OPUS card being lost or stolen.
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