Making sure accidents don’t happen

We take every necessary precaution to prevent injuries when customers board and exit our vehicles.

However, accidents do happen, and 6 out of 10 times, they occur outside the vehicle. Let’s work together to make sure accidents don’t happen.

How to stay safe

• Make sure the path between the door to your home and your vehicle pick-up location is as safe as possible (shovelled and salted, etc.)
• If you know there will be construction obstructing your pick-up location, let us know when you book your pick‑up
• When boarding, wait for us at the door and we’ll help you get inside the vehicle
• Provide us with any information about your condition you feel is relevant so that we can better assist you from the time you board the vehicle until you exit
• When exiting the vehicle, wait for us to open the door and escort you to your home

It's important for us to escort you from door to vehicle and vehicle to door at your departure and arrival points. It can help us prevent an accident you’d surely rather not have to deal with!