People in charge and customers with intellectual or psychiatric disabilities.

To travel with us, those customers must always have the support of a person in charge. All people in charge must comply with the following safety measures when a person in their care uses our paratransit service.

Pick-up:

The person in charge must be present at pick-up to identify the customer who will be travelling with us and confi rm the destination address.

Drop-off:

• It is very important that the person in charge be present at the arrival time so that our drivers do not have to wait with a customer who cannot be left alone.
• The person in charge must tell the driver the name of the person being dropped off to confirm their identity.

Punctuality

Punctuality is a top priority for services like ours, and compliance with these measures helps keep paratransit running on time for all our customers.