Mes alertes 
Whether you have just recently joined Transport adapté or are a longtime user, you’ll fi nd everything you need to know about our service offering and how it works in the Paratransit Service Handbook.
It’s a treasure trove of information, so make the most of it!
Paper copies are also available on demand. If you would like us to mail you one, call our customer contact centre at 514-280-8211 and select option 2, then 1. However, please note that the online handbook is updated regularly, so we strongly recommend you check that version fi rst.
In addition to full details on services offered, the handbook includes the following sections:
- Fares and fare collection
- Transportation request
- Travel companions
- Changes, cancellations and no-shows
- Regulations
- Travel for customers with intellectual or psychiatric disabilities
- Travelling by bus and métro with reduced mobility
- Contact us
If you have a question about paratransit, please check the handbook before calling.
It is an excellent way to fi nd the information you need.