Preparing for winter

Transit services like us need to be prepared
for winter.

We’re ready! Are you?

Keep your entrance accessible

Our drivers make every effort to help you get to where you are going. If they determine that snow build-up outside your home poses a risk to their safety or yours, they will not be able to go to your door.

It is your responsibility to keep the entrance to your home clear.

Plan for delays in bad weather

Whenever there is a lot of snow on the road, it slows down traffic. Your driver may have
to deal with narrowed streets, snow removal, and other hurdles. Please know that your
vehicle may arrive a bit later than expected on these days. 

If bad weather is forecast for the day of your trip, it’s always a good idea to request the
earliest possible departure time, as the trip may take longer than usual.

Avoid last-minute cancellations

We appreciate when our customers cancel trips as early as possible. It is very helpful for planning our vehicle deployment. The closer it is to your pick-up time, the harder it will be for us to plan our day.

Reminders with snow warnings

If you receive a reminder the day before your trip informing you that snow is forecast the next day, this is simply telling you that the snow may slow down traffic and to expect delays. It is also giving you a chance to consider cancelling your trip in advance. This message does not mean that your trip has been cancelled.