iBUS project: initial in-house testing of beta website in real time
Deployment of the iBUS project is ongoing and, just recently, in-house tests got underway on a beta version of the customer information site for bus schedules in real time on STM’s website.
Deployment of the iBUS project is ongoing and, just recently, in-house tests got underway on a beta version of the customer information site for bus schedules in real time on STM’s website, an important first step toward providing access to information in real time for STM transit users.
This significant phase of testing will serve to find and correct any discrepancies prior to rolling out this new function for public use. With this in mind, STM employees are invited to test the beta site for their own transit use by checking bus schedules in real time and sending in their feedback. This phase will help to validate the quality of information made available through the website, along with an smart phone app by the end of the year. It is therefore a crucial step to ensure a quality experience for STM’s customers.
iBUS: benefits early on
Several components of the iBUS project are already contributing to improve the customer experience:
- Setting up the main operational centre (COP) makes it possible to regulate bus service in real-time, which previously could not be done
- Audio messages and visual displays keep passengers informed of the next stop
- Passenger information terminals (BIC), currently being tested, provide the departure times of nearby buses
In the end, the project will help transit users get better information at all times. Showing bus schedules in real time will help them take the best decisions while they are on the move. Ultimately, a number of information tools will be at their disposal, such as bus timetables on our mobile site, smart phone applications, and passenger information terminals. Bus riders can stay informed of any bus service disruptions and other events likely to impact their ride.
Philippe Schnobb, STM board chairman, is available for interviews regarding this topic.
514 280-3500 #85508