Customer centres

If you wish to do any of the following:

  • Replace a regular fare OPUS card - 90 days before its expiry date
  • Replace an expired regular fare OPUS card
  • Replace a defective OPUS card
  • Correct a transaction error
  • Register your OPUS card
  • Recover the balance paid on a lost, stolen, or damaged registered OPUS card (regular or reduced fare)
  • Get an application form for a reduced fare OPUS card
  • Obtain Maestro status
  • Obtain a reduced fare photo ID OPUS card (only for seniors 65 years and over)

Go to the customer service centre:

Berri-UQAM métro station

Mezzanine level (near the turnstyles) Accessible en fauteuil roulant

Open :
Monday to Friday, 7 a.m. to 9 p.m.
Saturday, Sunday and legal holidays, 9 a.m. to 4 p.m.

Or to one of the service points located at

  • Côte-Vertu station Accessible en fauteuil roulant
  • Lionel-Groulx station  Accessible en fauteuil roulant
  • Honoré-Beaugrand station
  • Jean-Talon station

Monday to Friday, 7 a.m. to 9 p.m.
Closed Saturday, Sunday and legal holidays.

and the STM  Fairview Pointe Claire terminus

Monday to Friday, 11 a.m. to 6 p.m.
Closed Saturday, Sunday and legal holidays.

Note: Recently, some transit information mistakenly showed a service point at Henri-Bourassa station when, in fact, it is located at Honoré-Beaugrand station.

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