Customer service centres | Espace client

At an Espace client or service centre, you can: 

  • Register your OPUS card
  • Correct a transaction error
  • Replace a defective OPUS card
  • Obtain information about a refund and exchange request according to our policy
  • Replace a regular fare OPUS card - 90 days before its expiry date
  • Recover the balance paid on a lost, stolen, or damaged registered OPUS card (regular or reduced fare)
  • Get an application form for a reduced fare OPUS card
  • Obtain Maestro status
  • Replace an expired regular fare OPUS card
  • Obtain a reduced fare photo ID OPUS card (only for seniors 65 years and over, and for Paratransit users)

Bank terminals make it possible to pay with:  Credit (Visa, Mastercard), Interac, Contactless (paypass)

At an Espace client in addition to selling fare cards, fare collectors there can perform a variety of tasks related to after sales service.

Go to one of the service points located at:

Espaces clients

Jean-Talon Accessible en fauteuil roulant - near the turnstyles
McGill - near the Eaton Center
Bonaventure - near the turnstyles

Business hours
From opening to closing of the station
7 days a week.

Expected to open March 26, 2018

Expected to open April 9, 2018

Expected to open in June

Côte-des-Neiges and Université de Montréal
Expected to open in July

Expected to open in August

Expected to open in September

Henri-Bourassa and Honoré-Beaugrand
Expected to open in October

Côte-Vertu and Lionel-Groulx
Expected to open in November

Expected to open in December 

Customer service centres

Berri-UQAM  Accessible en fauteuil roulant
Mezzanine level (near the turnstyles)

Business hours
Monday to Friday, 7 a.m. to 9 p.m.
Saturday, Sunday and legal holidays, 9 a.m. to 4 p.m.

Côte-Vertu Accessible en fauteuil roulant
Lionel-Groulx Accessible en fauteuil roulant

Business hours
Monday to Friday, 7 a.m. to 9 p.m.
Closed Saturday, Sunday and legal holidays.

Terminus STM Fairview Pointe-Claire

Business hours
Monday to Friday, 11 a.m. to 6 p.m.
Closed Saturday, Sunday and legal holidays.

Have you been to an Espace client ?

Do you have any comments or suggestions regarding our new Espace client? Please share them with us.


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