Customer centres

Espace client

Soon 2 new contact points to better serve you downtown!

  • Green line: McGill – Open since October 30
  • Orange line: Bonaventure – Expected to open in February 2018

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Services offered at McGill and Jean-Talon stations

In addition to selling fare cards, fare collectors there can perform a variety of tasks related to after sales service, such as:


• Replace an expired or defective OPUS card
• Recoup the fare balance on a lost, stolen or damaged registered OPUS card
• Obtain a photo OPUS card for 65 years and over and for Transport adapté
• Etc.

Bank terminals make it possible to pay with:  

  • Credit (Visa, Mastercard)
  • Interac
  • Contactless (paypass)

Business hours

Monday to Friday: 7 am to 9 pm
Saturday, Sunday and legal holidays: closed

Accessible en fauteuil roulant Accessible

At an Espace client or service centre, you can: 

  • Replace a regular fare OPUS card - 90 days before its expiry date
  • Replace an expired regular fare OPUS card
  • Replace a defective OPUS card
  • Correct a transaction error
  • Register your OPUS card
  • Recover the balance paid on a lost, stolen, or damaged registered OPUS card (regular or reduced fare)
  • Get an application form for a reduced fare OPUS card
  • Obtain Maestro status
  • Obtain a reduced fare photo ID OPUS card (only for seniors 65 years and over, and for Paratransit users)

Go to one of the service points located at

Customer service centres
 

Berri-UQAM  Accessible en fauteuil roulant
Mezzanine level (near the turnstyles))


Business hours

Monday to Friday, 7 a.m. to 9 p.m.
Saterday, Sunday and legal holidays, 9 a.m. to 4 p.m.


Côte-Vertu Accessible en fauteuil roulant
Lionel-Groulx Accessible en fauteuil roulant
Honoré-Beaugrand

Business hours
Monday to Friday, 7 a.m. to 9 p.m.
Closed Saturday, Sunday and legal holidays.


Terminus STM Fairview Pointe-Claire

Business hours

Monday to Friday, 11 a.m. to 6 p.m.
Closed Saturday, Sunday and legal holidays.

Espace client

Jean-Talon Accessible en fauteuil roulant
McGill Accessible en fauteuil roulant


Business hours

Monday to Friday: 7 am to 9 pm
Saturday, Sunday and legal holidays: closed


 

Soon a new contact point to better serve you downtown! 

Bonaventure - Expected to open in February 2018

Have you been to an Espace client ?

Do you have any comments or suggestions regarding our new Espace client? Please share them with us.

 

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