My Alerts Today, the Société de transport de Montréal (STM) tabled its capital spending plan (PI). Covering a 10-year period, the plan contains 49 authorized projects, 18 of them representing 92% of services, for a total amount in excess of $3.6 B. Several of these projects will go directly toward improving the transit experience for customers.
Today, the Société de transport de Montréal (STM) tabled its capital spending plan (PI). Covering a 10-year period, the plan contains 49 authorized projects, 18 of them representing 92% of services, for a total amount in excess of $3.6 B. Several of these projects will go directly toward improving the transit experience for customers. These include the delivery of the AZUR métro cars, the universal access program with newly accessible stations, iBus, the acquisition of 12-metre hybrid-drive standard air-conditioned buses to ensure the delivery of service, the City Mobility demonstration project and the complete refurbishment of Vendôme station, with work on its second entryway beginning in 2017.
In 2015 the STM initiated a strategic shift centred on improving the customer experience, and it is bearing fruit. In fact, the latest customer survey shows a satisfaction level of 91%, an all-time high. This shift rests on a marked improvement in the capacity of the STM to deliver promised services to customers and on massive investments in infrastructure maintenance. Well-maintained installations are a basic requirement for quality service.
These investments were made possible thanks to the unwavering financial support of our partners: the Montréal Agglomeration and the Quebec and Canadian governments. They have answered the call, thus enabling the STM to reduce its asset maintenance deficit accumulated over the past decades. The projects undertaken will allow the STM both to improve service today and to pass on well-maintained infrastructure to future generations.
Note that the STM’s capital spending plan (PI) presents the forecasted investment spending for 2017-2026, valued at more than $8 B, with $4 B of this already authorized. With a goal of improving the customer experience, such investments are necessary to upgrade or replace equipment and infrastructure that have reached or will reach the end of their service life in the next few years including, among other things, the métro cars