The Société de transport de Montréal informs transit users of its efforts to ensure optimal bus service

Press release

The Société de transport de Montréal informs
transit users of its efforts to ensure optimal bus service

Montreal, September 12, 2006 -  In the wake of a press release by the bus drivers’ union, the Syndicat des chauffeurs d’autobus, op�rateurs de métro et employ�s des services connexes, STM leaders wish to clarify the situation regarding bus services. Indeed, the STM makes every possible effort to ensure optimal bus service, more specifically during the one-hour morning and afternoon peak periods. 

More than 99% of bus services are currently provided, although the STM acknowledges that service is somewhat slower during morning and afternoon rush hour, a consequence of the unavailability of buses during these periods. This represents cutbacks of only some 100 hours of service each day out of a total of almost 14,000 hours of service on weekdays.

The situation is explained in part by the unreliabililty of first-generation low-floor buses that require more maintenance than others. « Talks are currently underway with Transport Québec, the Québec Municipal Affairs department, Volvo International and Novabus to allow the STM to dispose of the 456  vehicles in that category as quickly as possible », explained STM Director General, Yves Devin. The STM’s fleet of buses consists of some 1600 vehicles.  

« In addition to apologizing to transit users for any inconvenience this situation may cause them, the STM wants to make it clear that bus drivers are not at all responsible for any of the delays with service. Obviously, we are doing everything possible in cooperation with our maintenance workers to correct the situation as soon as possible. We are very grateful for the work done by our bus drivers day in and day out. Our most recent surveys show a high level of satisfaction among transit users, particularly with respect to the courteous service provided by drivers », added Mr. Devin.  

As a public transit corporation, the STM is a key component to economic growth in the Montréal area and contributes to the quality of life of citizens and to the protection of the environment. The STM develops and operates an integrated bus and metro network, courteously providing customers with safe, comfortable and reliable transportation. Its employees, transit users, corporate and commercial partners all take pride in this relationship, because the STM is known for delivering quality services at a fair price. 


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