My Alerts STM Transit Information
Customer service improvements on the métro's Blue line
Montreal, 22 March 2006- Beginning next March 27, the STM will improve transit services on the métro’s Blue line by operating six-car trains throughout the day, Monday to Friday. Until now, the longer trains were only available during weekday rush hour.
On weekends, holidays and during the summer period from mid-June to the end of August, métro service will still be provided by three-car trains, as ridership levels on that line are much lower then.
As pointed out by Claude Trudel, chairman of the STM board of directors, “ The additional service is in response to ever-increasing ridership levels on the Blue line on weekdays and is more suited to the needs of transit users. Such improvements are part of the STM’s 2004-2008 Business Plan, whose goals include increasing customer satisfaction.”
For Marie Turcotte, the STM board of directors’ member representing Paratransit users, “ This improvement will also make it easier for visually-impaired clients who have increasingly been using the Blue line since the Nazareth & Louis-Braille Institute opened a service site next to C�te-des-Neiges métro station. “ Service improvements on the métro’s Blue line, particularly for visually-impaired users, have been the subject of numerous consultations by the STM Customer Service Committee. The resulting increased service offer was presented to Institute representatives who gave their full support and approval.
For the STM, this translates into an additional 800 000 km-cars and represents an additional operating expense of some $ 220 000 for 2006 alone. In subsequent years, the increased service will reach 1,1 million km-cars with an annual cost estimated at nearly $ 270 000.
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