Emergency on the métro or bus

Immediate danger: call 911 if you fear for your safety or someone else’s.

Move away from the incident if necessary.

Use the intercom first

Emergency brake

Remember

• Use the intercom in most situations
• Use the emergency brake only in extreme emergencies
• The intercom and brake are located near the doors

In an emergency, notify an STM employee or use the assistance phone.

In case of injury

• Call 911 immediately
• Ask for help from a métro employee

Use of an emergency button without a valid reason may result in a $200 fine.

First step: Stop the escalator

If you witness an incident:

• Stop the escalator
• Press an emergency stop button
• The buttons are located at both ends of the escalator

Where is the stop button located?

There are two types of escalators in the métro.

Most common model

• Located to the right of the handrail at waist height
• Open the protective cover
• Press the red button

Other model

• Located to the right of the handrail at floor level
• Press the red button