Edit or cancel a trip

Changing a one-time or recurring trip

3 ways to contact us about the change  

1. Call our Customer Contact Centre at 514-280-8211, option 1 
2. Use our automated service at 514-280-8211, option 3 

You can: 

• Cancel a ride and put a recurring trip on pause 
• Find out about estimated vehicle arrival times 
• Confirm or view a ride request 

3. Online with Mon transport adapté 

Changing a one-time trip 

You can change the departure and/or return time for one-time travel up to the day before the trip. 

Same-day changes to return times are only permitted for a medical appointment or court summons. For a same-day change, call our Customer Contact Centre at 514-280-8211, option 2 

If you live outside Zone A, you must contact your transit provider to change a ride to or in Zone A. 

Changing a recurring trip

A recurring trip cannot be changed. 

If your needs change, you must cancel your travel and re-book. 

If you pause recurring travel for more than 8 weeks, all recurring trips will be cancelled. When you’re ready to travel again, make a new recurring-trip booking.

Cancelling one-time or recurring travel 

If you need to cancel your ride, do so as soon as possible: 

• by telephone with the Customer Contact Centre or automated services at 514-280-8211
• or online

If you live outside Zone A, you must contact your transit provider to cancel a ride to or in Zone A.