Lost and found
Have you lost or found something in the STM network? Here’s how to recover it or turn it in.
Publication date: August 11, 2026
Key information
- Wait 48 business hours before contacting us for an item lost on a bus or in the métro, and 10 days for items lost on paratransit vehicles.
- The lost and found counter is located at the Berri-UQAM station.
- If you find an item, give it to a staff member or turn it in at the counter.
Lost an item?
It happens to everyone—phones, wallets, hats… Items are often left behind on buses, in the métro or in paratransit vehicles.
To get it back:
- Wait 48 business hours. That’s how long it usually takes before an item makes its way to the lost and found counter. Items from paratransit vehicles may take up to 10 days.
- Call STM-INFO at 514-786-4636, option 7 to check if your item has been found.
- If it has been found, go to the lost and found counter at the Berri-UQAM station to pick it up.
The STM is not responsible for lost items in its network.
Lost an important item on paratransit?
If you think you lost your wallet or phone on paratransit service, contact the paratransit Customer Service team at 514-280-8211, option 4.
Giving unclaimed items a second life
Found an item?
Please give it to a staff member or bring it directly to the lost and found counter at the Berri-UQAM station—the owner will greatly appreciate it.
Where to find us
Address
Berri-UQAM station
Mezzanine level, near the turnstiles
Universal access
Business hours
Monday to Friday: 8 a.m. to 6 p.m.
Saturday, Sunday and legal holidays: closed
Nearby me
