When you have luggage to carry

Going shopping or getting groceries?

To ensure your safety and the safety of other passengers, please note the following guidelines that apply to your bags and luggage during trips.

Outside the vehicle

You must be able to handle and carry your own bags and luggage. This is not part of the driver’s job.

This guideline is true for both boarding and exiting. The driver may refuse to take you if you have items you cannot carry yourself..

Inside the vehicle

Your bags should not take up space that is not assigned to you in the vehicle.

Bags and luggage need to be held by customers, or securely stored near them during the trip.

In taxi service sedans, trunk spaces are exclusively reserved for mobility aids.

Exceptions: airports, bus and train stations, and Camp Papillon

We understand that for some trips you will have luggage with you. If you travel to one of the destinations listed below, you must let us know that you will have luggage with you when you reserve your trip. We can then make the necessary arrangements to provide you with the space you need.

  • Montréal–Pierre Elliott Trudeau International Airport
  • Montreal Central Station (train): 895 De La Gauchetière Street West, Montréal
  • Dorval Via Rail station: 755 Montréal-Toronto Boulevard, Dorval
  • Gare d’autocars de Montréal: 1717 Berri Street, Montréal
  • Megabus bus terminal: 997 Saint-Antoine Street West, Montréal
  • Grand Quay of the Port of Montreal: 200 De la Commune Street West, Montréal
  • Camp Papillon: 7275 Sherbrooke Street East, poles 24-25, Montréal
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Breaking news

Restrictions lifted on maximum number of passengers per vehicle

The latest public health guidelines mean that we can return to our pre-pandemic capacities. As of Monday, February 28 2022, the number of passengers allowed on our vehicles will no longer be restricted.

Please note that drivers will be responsible for assigning seats to customers and that masks or face-coverings are still mandatory and must be worn at all times during all public transit trips.

For taxi trips, drivers will prioritize filling the back seats first. Drivers will wear procedural masks when a customer is seated in the front passenger seat.

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