Inclusive Mobility

Inclusive Mobility: the public transit training program

A free learning program:

  • 2 to 5 theory modules in groups;
  • Up to 5 individual workouts to practice the route of your choice.

Who can attend?

The Inclusive Mobility program is for individuals with functional limitations such as:

  • Motor impairments
  • Mental health issues
  • Intellectual disabilities
  • Autism spectrum disorder

Transport adapté customers and regular network users can take this program.

Will my paratransit eligibility end if I take this program?

No. The goal of this program is to offer customers with functional limitations another transit option while maintaining paratransit service for eligible customers.

Interested?

Contact mobi@stm.info.

An STM representative will contact you.

Inclusive Mobility leaflets

In the métro

Fare vending machines: Buy all fare types and reload your OPUS card.
Cash, debit and credit card (Visa or Mastercard) payments are accepted.

Reloading terminals: Buy all fare types and reload your OPUS card.
Payment by debit or credit card only. Cash is not accepted.
Reloading terminals are wheelchair accessible.

Station agents: Buy all fare types and reload your OPUS card.
Payment by debit or credit card only.
Payment terminals are wheelchair accessible.

On the bus

Only 1-trip fares can be purchased on the bus. Payment is in cash only.

Stores, dépanneurs and pharmacies

These retailers sell all fares and can reload your OPUS card.
Pay by cash, debit or credit card (varies by retailer).
To find the nearest accessible point of sale, check the list of authorized retailers.

At home

OPUS en ligne with a computer and OPUS card reader: reload your OPUS card.
Payments by credit card only.
To start using this option, visit the OPUS en ligne site.

OPUS à l’année: automatic monthly payments by credit card.
Visit the OPUS à l’année page.

Transit fares – 2021 rates

Fare Regular rate Reduced rate
1-trip-fare-card. Only fare also sold on buses
3,50$
2,50$
2-trip fare-card. For one person only
6,50$
4,25$
10-trip fare card
30$
19$
Monthly
90$
54$

OPUS card: All fares can be loaded onto an OPUS card.

Paper fare: For 1 or 2 trips.
 

For more information, visit the Fares page.

Services offered

  • Buy a fare with a debit/credit card or contactless payment (paypass).
  • Get a form to apply for a reduced-fare OPUS card.
  • Register your OPUS card.
  • Have a purchase error corrected.
  • Replace an expired or defective OPUS card.
  • Recover the fares on a lost, stolen or damaged registered OPUS card.
  • Obtain a refund.
  • Open during métro hours, 7 days a week.

Accessible Espace client booths

  • Berri-UQAM
  • Bonaventure
  • Côte-Vertu
  • Henri-Bourassa
  • Snowdon
  • Jean-Talon
  • Honoré-Beaugrand
  • Lionel-Groulx

See the complete list of Espaces clients on our website.

Register your OPUS card

Registering your OPUS card without photo protects your fares if your card is ever lost, damaged or stolen.

Bring a piece of photo ID to an Espace client to register an OPUS card.

If your card is lost or stolen, you will receive a new OPUS card loaded with the fares that were on your old card when you reported it.

You will only have to pay the card issuance fee.

Contact us

Hours of operation are Monday to Friday, 7 a.m. to 7:30 p.m.,

and weekends and holidays from 8:30 a.m. to 4:30 p.m.

Comments? Call 514-786-4636 + option 6 + option 1.

Or email us from the Contact us page.

(All emails are read, processed, and remain confidential).

On the bus

  • Choose buses with a front ramp for easier access.
  • When boarding, it is important to tell the driver where you’ll be getting off.

The driver’s role

  • The bus driver is responsible for passenger safety and must ensure that proper conduct is maintained on the bus.
  • The driver can help you validate your fare and provide information on your trip.
  • The driver is not supposed to leave the driver’s seat.

    Getting on a bus with a ramp

    1. Be at the front of the line: you board the bus first.
    2. Let customers exit the bus before boarding.
    3. Wait until the ramp is fully extended before boarding the bus.
    4. Tell the driver where you’ll be getting off.
    5. Inform the driver to wait until you are settled in the designated area before departing.

    Requesting a stop and the ramp

    Press one of the blue buttons in the designated wheelchair area.

    Getting off a bus with a ramp

    1. Let the other customers exit the bus.
    2. Wait until the bus has come to a complete stop before making your way to the front.
    3. Wait until the ramp is fully extended to the curb before getting off the bus.

    In the métro

    Information on the platform

    • Door for customers in wheelchairs
    • First métro car
    • Safety tiles
    • Ground signage

    Boarding the first métro car

    1. Head to the first metro car to be visible to the operator.
    2. Position yourself with your back to the wall and engage your brakes. Avoid moving while the métro is moving.
    3. Fasten your wheelchair seat belt if you have one.

        Useful information

        Mobility aid dimensions

        • Maximum length: 117 cm (46 inches)
        • Maximum width: 66 cm (26 inches)

        The network is accessible to most manual and motorized wheelchairs and three- and four-wheel scooters.

        Elevators coming soon

        Several stations will be equipped with elevators by 2025. Stay up-to-date on the Elevator access to the métro page.

        For more information, visit the Elevator service updates page.

        Board with confidence

        Wear a face covering

        Face coverings are mandatory at all times on public transit for everyone age 10 and up.

        Purchase fares ahead of time

        With 400 points of sale, you can buy your fares before you get to the station or take the bus. Most pharmacies and dépanneurs sell fares.

        Check the schedule

        To plan your trip, check the real-time bus schedule and see the bus’s location on the map. This way, you’ll know how much time you have before your bus arrives at your stop.

          Adopt new habits (even if you’re vaccinated)

          • Travel during off-peak hours.
          • Maintain a physical distance of two metres from others.
          • Cough and sneeze into your elbow.
          • Wash your hands regularly with soap and water for at least 20 seconds or use hand sanitizer.
          • Always have hand sanitizer and a spare face covering on hand.
          • Avoid eating and drinking while on public transit.

          New bus routine

          All buses are equipped with protective screens and signage to allow bus drivers to keep a two-metre distance from customers and prevent the spread of COVID‑19.

          • Board at the front.
          • Validate your fare.
          • Stay behind the black and yellow line.
          • Exit at the back.

          Universal accessibility

          Despite the new safety measures, customers are still welcome to exit at the front if they need to.

          An improved experience on our mobile site

          From your cell phone:

          • Check bus and métro occupancy levels
          • Turn on location settings and view the network map from the home screen
          • View your schedules at a glance
          • Add favourites (bus lines or locations)

            Bus occupancy levels

            All STM vehicles are equipped with passenger counters that provide real-time passenger counts for each bus.

            This is a useful tool for planning your trips outside of peak periods whenever possible, making it easier to keep your distance from other customers.

            Based on this data and the potential number of bus passengers, we can calculate the occupancy level in a given bus and display it as follows:

            • Level 1:  Bus nearly empty. Distancing possible.
            • Level 2:  Some seats available. Distancing not possible.
            • Level 3:  Standing room only. Distancing not possible.
            • Level 4:  Bus nearly full.

            Métro occupancy levels

            The estimated métro occupancy level is available for all Azur trains, and therefore for all Orange line stations.

            This is a useful tool for planning your trips outside of peak periods whenever possible, making it easier to keep your distance from other customers.

            Based on our data, we can calculate the occupancy level and display it as follows:

            • Level 1:  Train nearly empty. Distancing possible.
            • Level 2:  Some seats available. Distancing not possible.
            • Level 3:  Standing room only. Distancing not possible.
            • Level 4:  Train nearly full.

            Waiting for the bus

            • Form a line at the bus stop.
            • Let people in wheelchairs board first.
            • Have your fare in hand before getting on the bus.

            On the bus

            • Hang on to a pole or handle while the bus is moving.
            • Keep doors and aisles clear.

            On the métro platform

            • Mind your personal belongings.
            • Keep off the track.
            • Keep doors clear.
            • Stay behind the safety line.

            Inside the métro car

            • Hang on to a pole or handle while the métro is moving.
            • Do not block the doors.

            For more information, visit the Ride safely page.

            In the métro

            There are two places to enter and exit the métro: the turnstiles and the fare gates.

            Only the gates are accessible for wheelchair users.

            Place your OPUS card on the reader or insert the paper fare into the red slot.

            On the bus: two machines for validating fares

            Tap your OPUS card on the reader or insert your paper fare or exact change in the designated slot.

            • The paper fare must be inserted in the top slot.
            • The OPUS card must be placed on the reader.
            • Exact change must be inserted in the slot on the right.

            Tap your OPUS card on this card reader, located at the front of buses.
            On articulated buses, this type of card reader is also located near the back doors.

            Companions on the bus and métro

            Paratransit service

            By showing your Paratransit customer card, someone can accompany you for free on the bus and métro network.

            Travel companions

            If you do not use paratransit services but have an intellectual disability or visual impairment, you are eligible for a companion card.

            Visit the Universal access page under the Companion card tab.

            Guide or service dog

            Guide dogs or service dogs may always accompany you while you travel on the network.

            Useful information

            All transit fares allow you to transfer between bus lines and the métro without having to pay a second time.

            • Keep your validated fare during the entire trip, as inspectors may ask to check it.
            • Validated fares are good for two hours.
            • You cannot make round-trips or resume your trips once you have left the bus or métro station, even when returning to the same bus or métro line.

              For more information, visit the Fares page.

              STM mobile site

              New trip

              1. Go to the STM website: https://m.stm.info/en.
              2. Click on “Your trip.”
              3. Enter your address of origin or stop. Enter your destination address.
              4. Select when you would like to Leave or Arrive.
              5. Select the date and time of your trip.
              6. Select your preferred route.

              Known route

              1. Go to the STM website: https://m.stm.info/en.
              2. Click on “Schedules”
              3. Enter the bus line number.
              4. Select your stop.

              STM website

              New trip

              1. Go to the STM website: https://stm.info/en
              2. In the “Your trip” section, enter your address of origin or stop.
              3. Enter your destination address.
              4. Select when you would like to Leave or Arrive.
              5. Select the date and time of your trip.
              6. Click on “Get itinerary.”
              7. Select your preferred route.

              Known route

              1. Go to the STM website: https://stm.info/en
              2. Click on “Schedules and maps.”
              3. Select your bus line number or stop.
              4. For more options, click on “Complete schedule.”
              5. If you are planning your route for a different day, click on “Weekly schedule.”

              Automated telephone line

              For trip information, call 514-288‑6287.

              • Next three departure times in real time.
              • Schedule for next 7 days.

              You will be asked to provide the five-digit stop code and the bus line number.

              This information is on the bus stop sign.

              Hours of operation are Monday to Friday, 7 a.m. to 7:30 p.m.,

              and weekends and holidays from 8:30 a.m. to 4:30 p.m.

              Contact us

              For more information on bus schedules, visit the Ways for viewing bus schedules page.

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