Inspectors and special constables

A team that gets you where you're going

Inspectors and special constables patrol the network day and night to ensure everyone’s safety and smooth customer flow, and to make sure that rules are being followed. Prevention and customer support are central to their work. Every day, they defuse a range of small events that could have an impact on bus and métro service.

The Security and Control team includes:

  • 164 inspectors and special constables
  • 1 superintendent
  • 4 captains head of sections
  • 7 operations lieutenants
  • 10 sergeants (operations supervisors)
  • 2 lieutenants-instructors certified by the École nationale de police du Québec
  • 4 prevention officers

Since it’s important to us that the various Montréal communities be represented, 35% of the Security and Control team is made up of people from diverse backgrounds. In fact, the members of the team speak 20 different languages.

Would you like to make a comment or complaint about a situation involving a special constable? Contact us through the online form or by phone.

From inspectors to special constables

Inspectors are gradually being trained to become special constables, a fairly prominent role in public transit in all large Canadian cities, but still relatively unknown in Quebec. This status is key to allowing our inspectors to fully support our customers and employees. The first special constables were sworn in during summer 2021, and other cohorts will complete their training in the coming year.

The following are a few myths about the role of inspectors and special constables that need to be debunked.

False

It’s true that, at peak periods, they can often be found in the busiest parts of the network, in particular to ensure smooth customer flow. However, they’re always ready to move quickly in the event of problems elsewhere in the network, by métro or by car. And, with a 71-km métro network and 227 bus lines covering an area of 500 km2, monitoring the entire network 24/7 is no easy feat!

During the day and in the evenings, 60% of inspectors and special constables on duty are assigned to the Centre-West region (which includes the downtown area) and 40% are assigned to the East region. The teams cover the bus and métro networks in each of these two service regions. Overnight, since the métro is closed and fewer bus lines are in operation, the team on duty covers the entire territory. There is also some overlap between work shifts to ensure a constant presence across the entire network, day, evening and night.

If you need help and you can’t find an inspector, approach any STM employee or pick up a telephone at one of the emergency assistance stations on the platforms. Everyone will swing into action to make sure you get the help you need.

True

They undergo a 14-week training period at the École nationale de police du Québec (ÉNPQ) in Nicolet and are professionals who specialize in public transit safety. Although the occupation is not very well known in Quebec, it is no less a source of pride and, most importantly, is not in competition with the occupation of police officer. On the contrary, a complementary approach is adopted to ensure everyone’s safety. The inspectors and special constables work closely with police services, more specifically the métro unit of the SPVM, the SPL (Laval) and the SPAL (Longueuil)

Special constables undergo more specific training that covers, among other things, legal aspects, criminal offences in a context of public transit, criminal law powers and duties, unconscious bias (profiling) and police ethics. Inspectors are then sworn in before a Court of Québec judge, and then become special constables.

To learn more about training for STM inspectors (French only) 

False

The hiring and training process prior to obtaining inspector or special constable status is consistent with the role that they will be required to assume: enriching, but very demanding.

We receive an average of 500 applications a year for the job of STM inspector. Of this number, 300 applicants meet the basic requirements (e.g., work experience, education) and are invited to attend an information session. If the applicants are still interested, they undergo a judgement test: that’s the first elimination round! Then, they undergo a physical exam and go through simulations. At this stage, only 50% of applicants successfully move on to the next step: the behavioural interview. A few verification procedures complete the process, and the best candidates are offered a contract, provided they successfully complete the ÉNPQ training.

Only one or two cohorts graduate every year, according to the STM’s needs and the ÉNPQ’s capacity. The entire hiring process is very rigorous: if there is even the slightest doubt, an application can be set aside.

False

Constables spéciaux - Assistance clientObviously, inspectors and special constables are responsible for ensuring that all customers pay their transit fare, but that’s far from their only role. Much of their work involves carrying out preventive interventions that help avert numerous incidents and service disruptions. In 2020, they responded to 31,628 calls for service and issued 5,704 tickets based on fares and regulations regarding conduct.

They must also:

  • Ensure smooth customer flow during peak periods
  • Support all customers by working with partners and organizations
  • Support employees on the ground, who, at any time, can report a situation to an inspector, who will manage the event
  • Play a leading role during service disruptions to control access to the stations and platforms, support customers in the event of an incident and ensure customer flow
  • Monitor facilities and ensure that active worksites, tail tracks, mechanical rooms, terminals, parking lots, bus garages and stations, among others, are secured.

In addition, to ensure that each small everyday event is transparent during your trips, they work with a number of internal (e.g., control room, station employees, drivers) and external (e.g., Urgences-santé, SPVM) partners. Inspectors and special constables will tell you that they never get bored in the network.

False

This new status means that the roles and responsibilities of inspectors are changing to better ensure everyone’s safety. The primary mandate of the Security and Control team remains the same: to support customers on a daily basis. Special constables can, however, take action in situations where it was impossible to do so before, which improves the response time for customers in need.

A few examples of situations in which constables can intervene: 

  • If a customer or an employee is the victim of an assault or a crime, a special constable can arrest the attacker and hand him or her over to the police, based on reasonable grounds.
  • If an individual is in crisis and is a risk to his or her own or another person’s safety, a constable can take action.
  • If parked vehicles are obstructing a drop-off area or reserved lanes, constables can issue tickets or have vehicles towed.

In addition, transparency and legal responsibility are increased, since constables are subject to the Police Act and, consequently, Quebec’s Police Ethics Commissioner. The Bureau des enquêtes indépendantes (BEI) is also able to take over investigations in accordance with the Act. This enhances the rigorous processes already in place internally, in addition to STM employees’ code of conduct.

False

Special constables will be allowed to carry the same equipment as inspectors, namely an extendable baton, which can be used for defensive purposes. In all interventions, the key for our inspectors and special constables is first and foremost to come to a peaceful resolution by focusing on communication in order to defuse any problem situation.

False

Obviously, we have by-laws, and one of the roles of inspectors is to ensure compliance with these by-laws for the sake of everyone’s safety. However, inspectors and special constables must demonstrate good judgment when dealing with all types of clientele, and homeless people are certainly no exception.

The aim of the winter plan, in partnership with the Société de développement social (SDS), is to ensure that social workers provide inspectors with greater support. The goal: do prevention, provide assistance and leave no one out in the cold. During major cold spells, we work with different organizations to help those in need and ensure peace of mind for everyone. Among the measures put in place, the STM offers the old Brewery Mission a bus to provide safe transportation for homeless people to emergency shelters.

Lastly, a new mixed patrol was launched in 2020. Called Équipe métro d’intervention et de concertation (ÉMIC), this specialized patrol made up of a police officer, an STM inspector and an SDS social worker direct homeless people toward the right resources. It also provides service to support Security and Control inspectors and SPVM police officers in resolving issues in the métro.

True

When an inspector or special constable has reason to believe that you have committed an offence, and you are informed of the alleged offence, you have to identify yourself. Refusing to identify yourself may, under certain circumstances, constitute an obstruction to the inspector’s or special constable’s work, and he or she could detain you until you identify yourself, and issue a ticket for obstruction, in accordance with the laws in effect.

Are inspectors required to identify themselves?

Yes. In addition to having their name inscribed on their vest, inspectors have to identify themselves (name and employee number) at a customer’s request. This information is also specified on the ticket, if applicable.

City of Montréal police officers

Police officers from the City of Montréal police department (SPVM) are assigned to work directly in métro stations and surrounding neighbourhoods to ensure the safety of passengers and business owners. They are also responsible for reducing the frequency of worrisome and disruptive incidents to ensure the peace of mind of all Montrealers.

Mixed patrols

Specialized patrols made up of a police officer, an STM inspector and an SDS social worker will direct homeless people toward the appropriate resources.

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