What’s changed since the pandemic

Find out how we’ve adapted our services over the last few months.

Face coverings are still mandatory on public transit

In accordance with public health guidelines, face coverings are still mandatory while on board all our vehicles (buses, trains, paratransit vehicles, shared taxibuses, etc.) for all persons age 10 years old and up, even if they are adequately vaccinated.Face coverings must cover the nose, mouth and chin to be effective.

Forgot your face covering? Our station agents can provide a procedure mask upon request.

Our vehicles and facilities remain outbreak-free

Public health authorities and our experts have observed no outbreaks tied to public transit.

Along with the preventive actions of our customers, the health measures that we have implemented since the start of the pandemic have stopped the virus from spreading in our vehicles and facilities.

Métro

In April 2022, we noted an average of 99% of customers wearing face coverings.

Bus

In April 2022, we noted an average of 95% of customers wearing face coverings.

View the list of places to get vaccinated in Montréal.

Our inspectors are present in the métro and on buses to let people know that wearing a face covering is mandatory. However, due to the size of our network, it is impossible to intervene in every instance of non-compliance.

Distancing tip: go to the ends of the train

At certain times of day, trains can seem crowded in the centre cars. But if you move to the front or back ends of the platform, you’ll often find that the cars are less full when you get on.

If you’re in one of the newer Azur trains, you can also move from one car to another while on the train.

Texte important

Checking métro occupancy levels

On the Orange line, you can find out roughly how many passengers are aboard the next train.

While travelling on métro vehicles and buses, employees must wear a procedural mask. However, while working as métro operators, drivers and station agents, they do not need to.

We clean the most frequently touched surfaces:

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles

You can use our hand sanitizer any time when passing through a station.

You can buy transit fares with a debit or credit card at any métro station at fare booths.

You can also buy them in our Espaces clients, your go-to destination for a variety of after-sales services.

Travel smart

  • Don’t eat or drink on the métro. Keep your face covering on for the entire trip.
  • If you are riding with a pet, keep it in a cage or closed carrier designed for carrying animals.
  • All customers are entitled to accompaniment by a guide dog or service dog required for a disability.
  • Keep the reserved seats free for people with functional limitations.
  • While on the platform, stay behind the yellow line and keep all personal items secure to prevent dropping anything onto the tracks, which will cause a service disruption.
  • Don’t try to hold the doors open as they close. If a door is not closed properly, it will delay the train’s departure.
  • Wait for customers to exit the train before getting on. This makes things smoother for everyone.

Bikes in the métro

For safety reasons, please be sure to follow these rules when bringing your bike into the métro.

Métro mobile network

Mobile service (3G, 4G and 4G LTE enabled) is available in all 68 stations and 71 kilometres of tunnel.

Be mindful of noise

Show respect for your fellow riders by keeping the sound low on your electronic devices and not talking too loudly on the phone.

Getting on the bus

  • When you get on, validate your fare. Our new card readers make the process faster than ever.
  • Whenever possible, move to the back of the bus.
  • Exit through the back door(s).

On articulated buses, you can now board through the back doors under certains conditions.

Texte important

Checking bus occupancy levels

You can find out roughly how many passengers are aboard the next bus on your route.

While travelling on métro vehicles and buses, employees must wear a procedural mask. However, while working as métro operators, drivers and station agents, they do not need to.

These features comply with the recommendations of the Government of Quebec and/or the Commission des normes de l’équité de la santé et de la sécurité au travail (CNESST) regarding physical distancing between drivers and customers.

We clean all frequently touched surfaces: grip poles, straps and handles.

Travel smart

  • Don’t eat or drink on the bus. Keep your face covering on for the entire trip.
  • If you are riding with a pet, keep it in a cage or closed carrier designed for carrying animals.
  • All customers are entitled to accompaniment by a guide dog or service dog required for a disability.
  • Keep the reserved seats free for people with functional limitations.

Mobility aids and functional limitations

You may ask the driver to deploy the access ramp or lower the bus to make it easier for you to get on board.

If you have a functional limitation, you may also ask to exit through the front door.

Masks or face coverings are still mandatory

In accordance with public health guidelines, face coverings are still mandatory while on board all our vehicles (buses, trains, paratransit vehicles, shared taxibuses, etc.) for all persons age 10 years old and up, even if they are adequately vaccinated. Face coverings must cover the nose, mouth and chin to be effective.

However, if you are unable to wear a face covering, please contact customer service.

Protective screens have been installed in all accessible minibuses, sedans and taxis.

Our drivers wear a mask at pick-up and drop-off.

Our drivers clean all surfaces that customers frequently touch—interior and exterior door handles, seat belts, etc.— whenever possible, in between each customer.

We make sure that no customers travelling with us pose a risk of infection.

Special measures are taken in the event that a customer needs to make a trip with us while presenting symptoms of COVID-19.

The latest public health guidelines mean that we can return to our pre-pandemic capacities. The number of passengers per paratransit vehicle will no longer need to be restricted.

Please note that drivers will be responsible for assigning seats to customers.

For taxi trips, drivers will prioritize filling the back seats first. Drivers will wear procedural masks when a customer is seated in the front passenger seat.

Additional measures apply to ensure the safe travel of customers who are:

  • Pregnant
  • Exempt from wearing a face covering
  • Immunocompromised
  • Living with a chronic respiratory illness

If any of these conditions apply to you, please inform Customer Service so that we can add this information to your file and make any necessary arrangements.

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