What’s changed since the pandemic

Find out how we’ve adapted our services over the last few months.

Face coverings are still mandatory on public transit

Public health directives require that all persons age 10 and up wear a face covering for the entire duration of each trip, including inside bus terminals, even if they have received both vaccine doses. Face coverings must cover the nose, mouth and chin to be effective.

Our vehicles and facilities remain outbreak-free

Public health authorities and our experts have observed no outbreaks tied to public transit.

Along with the preventive actions of our customers, the health measures that we have implemented since the start of the pandemic have stopped the virus from spreading in our vehicles and facilities.

Métro

In November 2021, we noted an average of 99% of customers wearing face coverings.

Bus

In November 2021, we noted an average of 99% of customers wearing face coverings.

View the list of places to get vaccinated in Montréal

Our inspectors are present in the métro and on buses to let people know that wearing a face covering is mandatory. However, due to the size of our network, it is impossible to intervene in every instance of non-compliance.

Distancing tip: go to the ends of the train

At certain times of day, trains can seem crowded in the centre cars. But if you move to the front or back ends of the platform, you’ll often find that the cars are less full when you get on.

If you’re in one of the newer Azur trains, you can also move from one car to another while on the train.

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Checking métro occupancy levels

On the Orange line, you can find out roughly how many passengers are aboard the next train.

  • All our employees are required to wear procedural masks in all areas operated by the STM, including the métro network.
  • Station agents must wear procedural masks when they are together inside a fare booth or moving about the station.
  • Station agents do not have to wear masks while alone in a fare booth.
  • Custodial employees, inspectors and special constables of the Security and control department must wear procedural masks in public areas of métro stations or any other STM operational area.
  • However, they are allowed to remove their masks in break rooms while on meal breaks.
  • Métro operators must wear procedural masks in public areas of métro stations or any other STM operational area.
  • Métro operators are allowed to remove their masks when they are alone in the operator’s cab of a train.

We clean the most frequently touched surfaces:

  • Métro stations: handrails, fare vending machines and elevators
  • Métro cars: grab rails and poles

You can use our hand sanitizer any time when passing through a station.

You can buy transit fares with a debit or credit card at any métro station at fare booths.

You can also buy them in our Espaces clients, your go-to destination for a variety of after-sales services.

Travel smart

  • Don’t eat or drink on the métro. Keep your face covering on for the entire trip.
  • If you are riding with a pet, keep it in a cage or closed carrier designed for carrying animals.
  • All customers are entitled to accompaniment by a guide dog or service dog required for a disability.
  • Keep the reserved seats free for people with functional limitations.
  • While on the platform, stay behind the yellow line and keep all personal items secure to prevent dropping anything onto the tracks, which will cause a service disruption.
  • Don’t try to hold the doors open as they close. If a door is not closed properly, it will delay the train’s departure.
  • Wait for customers to exit the train before getting on. This makes things smoother for everyone.

Bikes in the métro

For safety reasons, please be sure to follow these rules when bringing your bike into the métro.

Métro mobile network

Mobile service (3G, 4G and 4G LTE enabled) is available in all 68 stations and 71 kilometres of tunnel.

Be mindful of noise

Show respect for your fellow riders by keeping the sound low on your electronic devices and not talking too loudly on the phone.

Getting on the bus

  • Buses now have a one-way customer flow.
  • When you get on, validate your fare. Our new card readers make the process faster than ever.
  • Stay behind the line to give the driver space.
  • Whenever possible, move to the back of the bus.
  • Exit through the back door(s).

On articulated buses, you can now board through the back doors under certains conditions.

Texte important

Checking bus occupancy levels

You can find out roughly how many passengers are aboard the next bus on your route.

All our employees are required to wear procedural masks in all areas operated by the STM, including the métro network, terminals and even bus stops.

However, our bus drivers are not required to wear a mask while at the wheel.

These features comply with the recommendations of the Government of Quebec and/or the Commission des normes de l’équité de la santé et de la sécurité au travail (CNESST) regarding physical distancing between drivers and customers.

We clean all frequently touched surfaces: grip poles, straps and handles.

Thanks to our new portable electrostatic sprayers, we are able to disinfect our vehicles and facilities more often.

Travel smart

  • Don’t eat or drink on the bus. Keep your face covering on for the entire trip.
  • If you are riding with a pet, keep it in a cage or closed carrier designed for carrying animals.
  • All customers are entitled to accompaniment by a guide dog or service dog required for a disability.
  • Keep the reserved seats free for people with functional limitations.

Mobility aids and functional limitations

You may ask the driver to deploy the access ramp or lower the bus to make it easier for you to get on board.

If you have a functional limitation, you may also ask to exit through the front door.

Masks or face coverings are still mandatory at all times

Public health measures require all customers to wear face coverings, even if they have received both doses of the COVID-19 vaccine.

However, if you are unable to wear a face covering, please contact customer service.

Our drivers wear procedural mask during customer pick-ups and drop-offs. (...)

Protective screens have been installed in all accessible minibuses, sedans and taxis.

Our drivers clean and disinfect all surfaces that customers frequently touch—interior and exterior door handles, seat belts, etc.—with household cleaning products, whenever possible, in between each customer.

We make sure that no customers travelling with us pose a risk of infection. When you reserve a trip with us, we ask if you have been in contact with anyone who has tested positive for COVID-19 in the last 14 days.

Special measures are taken in the event that a customer needs to make a trip with us while presenting symptoms of COVID-19.

The latest public health guidelines mean that we can return to our pre-pandemic capacities. The number of passengers per paratransit vehicle will no longer need to be restricted.

Please note that drivers will be responsible for assigning seats to customers.

For taxi trips, drivers will prioritize filling the back seats first. Drivers will wear procedural masks when a customer is seated in the front passenger seat.

If you are pregnant, please let us know when you request your trip. We will ensure that you are the only passenger.

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