User's Guide

Service offered to visitors

Paratransit service is provided to visitors from elsewhere in Québec, if they are already admitted to a paratransit service in their community.

Visitors from Québec who are not already admitted to paratransit in their community, as well as visitors from outside Québec, may also use our services, but only if they use a wheelchair during transportation. Please contact our Customer Service as soon as possible during regular business hours, by calling 514 280-8211. At that time, an agent will:

• Open a client file;
• Provide you with a file number for all future communications with Customer Service;
• Plan your first trip, if necessary, from your arrival point (airport, train or bus station) to your temporary residence (parents home, hotel);
• Make arrangements, if needed, to mail you a copy of the User's Guide, which details the procedure for reservations, as well as all regulations related to transportation.

While staying in Montreal, visitors must request transportation:

• by telephone;
• during business hours ;
• by speaking with an agent. ¹

1 Automated Services are not available to visitors.

Next: Customer Service