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User's Guide

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User's Guide
Paratransit In Brief

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Our business hours

Reservations Centre
(To request, modify or cancel transportation, to confirm travel times or notify us of a late vehicle)Alarm clock

  • Monday to Friday:
    from 6 a.m. to 9:30 p.m.
  • Saturday, Sunday and statutory holidays:
    from 7 a.m. to 9:30 p.m.

You may cancel your transportation, notify us of a late vehicle or advise us of an urgent problem after 9:30 p.m. by calling 514 280-8211. An agent will be on hand to receive these calls (till the last drop-off time).

Automated Services
(To notify us of a late vehicle, cancel a trip, confirm or consult travel times, or request occasional transportation)

  • Service available at all times

Transportation time frames

Day First boarding Last drop-off
Monday to Thursday 6:30 a.m. 0:30 a.m.
Friday 6:30 a.m. 1:30 a.m.
Saturday 8 a.m. 1:30 a.m.
Sunday 8 a.m. 0:30 a.m.

Paratransit employeeCustomer Service
(Admissions, information, updating user file, comments)

  • Monday to Friday:
    8:30 a.m. to 4:30 p.m.

Next: Useful numbers and addresses

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