• Locate the emergency ASSISTANCE bay.
  
  
• Pick up the red telephone. A metro
  communications officer will answer
  you and rush personnel to your location.
  
  
• Explain the reason for your call and
  indicate the direction in which you were
  travelling (e.g., toward Montmorency).
  
  
• Provide a description of the person in
  need of help, such as gender, approximate
  age, race, and any other helpful
  details, including their clothing, beard,
  hair colour or other.
  
  
• Specify the number of people in need
  of help, if there is more than one.
  
  

• Locate the emergency ASSISTANCE bay.
  
  
• Pull the red handle to cut off electrical
  power to the tracks.
  
  
• Pick up the red telephone to report
  the incident.

• Locate the emergency ASSISTANCE bay.
  
  
• Pick up the red telephone to report
  the fire.
  
  

IN SOME CORRIDORS
AND MEZZANINES
There is a red ASSISTANCE telephone in
the corridors leading to Bonaventure,
Lucien-L’Allier, Cartier, de la Concorde,
Montmorency,Berri-UQAM, Côte-Vertu
and Henri-Bourassa stations, as well as
in the secondary entrances to Laurier,
Jean-Talon, D’Iberville and Fabre stations.

Located next to the métro car’s central doors,
the intercom enables you to quickly speak with
the train operator.
IF AN INCIDENT OCCURS

• Use the intercom to report it to the operator.
  
  
• Provide as many details as possible.
  
  
• If you cannot reach the intercom,
  ask someone who is closer to do it.
  
  
• As soon as a problem is reported,
  an STM employee can be on hand at the
  next station to help you or assist the person
  in need of help.
  

• Use the emergency brake if you want to
  prevent the train from leaving the station.
  
  
• If possible, pull the emergency brake when
  the métro is stopped at a station and the
  train’s doors are open. The operator can
  then intervene more quickly and more
  easily.
  
  
• If you pull the emergency brake while the
  train is still moving, it will come to a stop
  at the platform or, in most cases, stop at
  the next station. The operator will then
  head for the car where the brake was released
  to assess the situation. If needed, call
  in for help.
  

EMERGENCY BRAKE PULLED UNNECESSARILY
This only results in slowing down service and
wasting everyone’s time while the operator
assesses the situation, returns to the front
of the train and gets it underway again.

Anyone pulling the emergency brake
unnecessarily or without good reason is
breaching By-law R-036 and is subject to
a fine of up to $500 plus fees.