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About the STM's Security Service

A security officerYou probably know that Montreal's metro system is one of the safest in the world. Several factors contribute to this, including the presence of the 160 security officers who patrol the network every day.

Since the metro was opened in 1966, the STM's security officers have worked in direct contact with our passengers in both the metro and the bus system. They are there around the clock, seven days a week. They are in most cases the first line of response to emergency situations or disturbances for the STM's passengers and employees.

One of STM's security patrol carsOfficers can intervene both in uniform and in plain clothes. These specialists in the safety of the people, goods, and installations in the public transit network serve to prevent incidents and make passengers and employees feel safer.

They are also called upon to solve problems in a multitude of operational situations. When problems are identified, they work out strategies and tools for intervention and prevention.

Offenders must identify themselves!

Security officers are called to intervene in a wide variety of cases. Whether they are requested to assist sick or injured persons, help people in difficulty, or to enforce STM’s by-law R-036, They are the first line of response.

Their powers are like that of police officers. When security officers enforce by-laws, offenders risk being fined for an amount ranging from $50 to $500, depending on the type of infraction. In addition, officers can seize any object that can be used as evidence in court.

Offenders who refuse to identify themselves can be accused of obstructing an officer while carrying out his duties, charge that can lead to criminal prosecution.

 

An assistance station like this one can be found on every metro platform

 Security officers are there to make sure that every public transit trip is made with absolute confidence. Never hesitate to ask them for help in emergency situations or if you witness an incident. You can report these situations by using the red telephone in the "Assistance" station on a metro platform, or the "Assistance" intercom aboard metro trains. You can also speak to our ticket booth staff who will alert security without delay..

Your cooperation is important - to report is to help!

Adapted from métro, 10-12 May 2002, p. 9

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