Jean-Talon Station: STM’s first « Espace client » ready as early as next Monday

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On June 19, the Société de transport de Montréal (STM) will open its first « Espace client », or customer area, and test it over the next few months at Jean-Talon station, with a view to improving the transit experience for its customers.

On June 19, the Société de transport de Montréal (STM) will open its first « Espace client », or customer area, and test it over the next few months at Jean-Talon station, with a view to improving the transit experience for its customers.

From now on, Monday to Friday between 7 am and 9 pm, at the main ticket counter, customers can perform transactions involving fare sales (purchasing transit fares), as well as those involving all aspects of after-sale service, such as the replacement of an expired or defective OPUS card, the recovery of any remaining fares on a lost, stolen or damaged card, the registration of an OPUS card, and more.

Furthermore, this change will make it possible to try a new payment method at the ticket counter, namely credit card and debit card payments, as well as the new no-contact (Pay Pass) payment, in order to meet the needs of transit users.

STM hopes to provide customers with more options with regards to after-sale service. Gradually, 15 stations will offer complete after-sale service instead of only the current six stations. In addition, by 2019, the other 53 stations will offer transit users the possibility of replacing generic OPUS cards (without a photo) that are damages, lost or stolen.

This change is consistent with the process of overhauling the role of fare controllers, as it should provide them with the flexibility required to work both inside and outside their booth, making them available at the right place, at the right time, to assist customers. 

OPUS card now available in fare vending machines

In an effect to make transactions even easier for customers, the STM reminds the public that it is now possible to purchase a generic OPUS card (without photo) from automatic fare vending equipment at all métro stations. When buying a card, for only $6, users must load it with at least one transit fare.