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If so, we have to ensure your safety and that of other customers when you’re handling it.
To ensure complete luggage safety, refer to the following table:
Texte important
Yes or no?
- Can you carry your own luggage?
- Does your luggage require an additional seat in the vehicle?
- While in the vehicle, will your luggage be solidly attached or held by you?
If you answered “yes” to each of these questions, everything’s under control. A single “no” can become a problem because:
- The driver may refuse to take you if you have items you cannot carry yourself.
- Each passenger must occupy a single seat in the vehicle, even if the vehicle is empty when you board.
- Your luggage must remain in place during the trip. If your luggage moves, it can compromise the safety in the vehicle.
What about the trunk of the vehicle?
This space is reserved for the mobility aids of people on board and those of people who will be boarding after you. It’s not intended for luggage.
Exceptions for longer trips
If you’re going to the airport or the bus terminal, or if you’re preparing for an intercity train trip, notify customer service when you reserve your trip. Let us know that you’ll have luggage and we’ll take the necessary measures.
