Coronavirus prevention

Transport adapté (paratransit) service is adjusted based on the number of requests, which have decreased.

Starting on May 25, trip reservations will be accepted in accordance with the lockdown lifting plan announced by the Quebec government.

If you’re travelling to a non-essential business that has an exterior door, be sure that the business is open before your trip.

Customers are strongly encouraged to wear a mask or face covering at all times when taking paratransit.

10 000 face coverings will be sent to Transport adapté customers:

  • who used paratransit in the last two months
  • who reserved a trip in the next few days

The face coverings will be mailed to customers in the next few days.

Given the current situation surrounding the COVID-19 pandemic, please note that the reservation service, option 1 of the paratransit customer contact centre, will now be available from 8:00 a.m. to 5:00 p.m., seven days a week.

There are no changes to option 2 of Info-déplacement, which remains open at all times during regular business hours to cancel a trip or report a delay.

Please note that the SIRTA online reservation site remains open at all times: you can reserve a trip on SIRTA for the next day until 9:00 p.m. All requests for trips made no later than the night before will be accepted as usual.

We have changed the schedule for your trip reminders, which will start at 3:30 p.m. rather than 6:30 p.m.

To prevent any risk of contagion, minibuses and taxis (both regular and accessible) will only transport one customer at a time, except in special cases (for example, two customers living at the same address).

Furthermore, as for the regular métro and bus network, we have reviewed and accelerated our cleaning procedures, ensuring increased cleaning frequency of minibuses and taxis. Frequently touched equipment, such as seatbelts and door handles, are being cleaned often.

These measures will remain in place for as long as necessary.

To stay in touch

  • This web page will be updated regularly.
  • Our phone line at 514-280-8211 has regularly updated messages to inform you of the latest news
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