The STM has a clear vision: excellence in mobility. We have put you at the centre of our priorities, with improvements to service and to your customer experience. Here’s how.
A new record in the offer of métro service thanks to a 2.2% increase compared to last year
From March 2019, the STM will provide a maximum off-peak service frequency of 5 minutes during the week on the Orange and Green lines and reduce the intervals between morning peak-period trains on the same lines.
The total offer of métro service will be 90.1 million kilometres, up 1.9 million kilometres.
A 1.6% increase in the offer of bus service.
The bus service is enhanced in certain targeted sectors, and travel time is increased by 83,000 hours of extra service, bringing the total number of service hours to 5.3 million.
244,000 extra trips to reach a total of 4.4 million trips, a 5.9% increase compared to the 2018 Budget.
Other customer experience improvement measures
Delivery of 125 air-conditioned hybrid buses in 2019 to replace buses at the end of their service life
Elevators operational in Jean-Drapeau and Jean-Talon (Blue line) stations
Installation of 264 bus shelters, bringing the total of new bus shelters to 1,595 (including 120 digital ones)
Continued roll-out of the mobile telephone network, with nine newly connected stations on the Green line (eastwards), bringing the total number of connected stations to 59.