COVID-19 Coronavirus prevention

Métro, bus and paratransit services are open and running

Advices for taking the bus and métro

The STM’s priority is to ensure the continuity of services while respecting Public health recommendations.

Shared responsability

If you think you have COVID-19, do not take public transit. Together, let’s maintain this essential service for those on the front lines.

We are increasing tne cleaning frequency of our buses, minibus, métro cars and stations. Our facilities, however, are public. We need your help because surfaces touched by thousands of people traveling everyday can spread infection quickly.

Increased cleaning

  • Daily cleaning of the most used surfaces in stations (handrails, fare vending machines, elevators)
  • Daily cleaning of grab rails and poles on trains
  • Disinfection of poles, straps and handles on buses

Respiratory hygiene and cough etiquette

  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw out the tissue and wash your hands well.
  • If you do not have a tissue, cough or sneeze into your bent elbow or the upper part of your arm.
  • Wash your hands regularly with water and soap for at least 20 seconds or use and alcohol-based hand sanitizer.
  • Our public health authority says the current solution is for everyone to follow proper hygiene measures.

 

Bus network

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Adjustments to schedules

The STM has reduced bus service frequency, taking into account the major reduction in ridership, travel by essential workers and our resource planning. This measure will also help mitigate the impact of the pandemic, while allowing us to maintain safe service for all.

The measures implemented include the following:

  • Elimination or significant reduction of certain services that are no longer required: Navette Or, “school lines” and bus lines serving the Casino and Parc Jean-Drapeau
  • Reduced service on the 747 line. The information booth at the airport is closed.
  • Postponement of the planned mitigation measures for REM work
  • Adjustments to the schedules for bus lines serving exo train stations, which are also affected by reduced frequency

To view a modified bus schedule, please use one of our customer information tools.

 

Measures for maintaining distance between people

In our buses, boarding is by the back doors only.

  • Do not board by the front door. Board by the back door
  • Fares will not be validated on board. Fare cards are still mandatory.
  • Stay behind the yellow line.
  • Leave the seat behind the driver vacant at all times

Exception: Only customers with motor impairment may board and exit by the front doors.

Shared taxibus:

Limit of one customer per vehicle. Only customers living at the same address may travel together.

These measures will remain in place for as long as necessary.

Métro

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Adjustments to schedules

Given the major reduction in the number of customers who pass through the métro turnstiles, train frequency on the Orange and Green lines was reduced from an average of a train every 3 min. 20 sec. to a train every 4 min. 05 sec. Train frequency on the Blue and Yellow lines remains unchanged.

Métro operating hours remain unchanged.

In an effort to follow the physical distancing measures and reduce the risk of spreading COVID-19, the following measures are in place throughout the network:

In métro stations, our agents no longer sell fares at the fare booths. After-sales services are temporarily suspended at all stations. Our agents will be on site to answer your questions.

  • Fares may be purchased from fare vending machines only.
  • OPUS cards may be reloaded at these machines as well.
  • Cash is no longer accepted throughout our network. This includes our automatic fare vending machines.
  • Fare cards are still mandatory in the métro.

All activities normally held in the métro that are not directly related to the STM’s mission are suspended:

  • Performances by métro musicians: all lyre spots throughout the network are closed.
  • Soliciting: soliciting for fundraising purposes is no longer permitted.
  • Distribution of free printed material in person: books, newspapers, pamphlets, leaflets, brochures or any other printed material is no longer permitted.

These measures will remain in place for as long as necessary.

Transport adapté

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Adjustment to schedules

Transport adapté (paratransit) service is adjusted based on the number of requests, which have decreased.

Due to changes in the current situation and the recommendations of public health authorities, until further notice, we will only be able to offer trips for the following reasons:

Monday to Saturday

  • Medical
  • Work
  • Pharmacy, groceries

Sunday

  • Medical
  • Work
  • Pharmacy

The closure of essential businesses on Sundays is the main reason why we have adjusted our schedule on this day.

Given the current situation surrounding the COVID-19 pandemic, please note that the reservation service, option 1 of the paratransit customer contact centre, will now be available from 8:00 a.m. to 5:00 p.m., seven days a week.

There are no changes to option 2 of Info-déplacement, which remains open at all times during regular business hours to cancel a trip or report a delay.

Please note that the SIRTA online reservation site remains open at all times: you can reserve a trip on SIRTA for the next day until 9:00 p.m. All requests for trips made no later than the night before will be accepted as usual.

We have changed the schedule for your trip reminders, which will start at 3:30 p.m. rather than 6:30 p.m.

To prevent any risk of contagion, minibuses and taxis (both regular and accessible) will only transport one customer at a time, except in special cases (for example, two customers living at the same address).

Furthermore, as for the regular métro and bus network, we have reviewed and accelerated our cleaning procedures, ensuring increased cleaning frequency of minibuses and taxis. Frequently touched equipment, such as seatbelts and door handles, are being cleaned often.

These measures will remain in place for as long as necessary.

To stay in touch

  • This web page will be updated regularly.
  • Our phone line at 514-280-8211 has regularly updated messages to inform you of the latest news

FAQ

The Government of Quebec has declared a public health emergency and asked people to reduce their movements. This has put a number of subscribers to the OPUS à l’année and OPUS & Cie programs in an exceptional situation: temporarily, they will not be using public transit, and they do not know when they will resume their normal trips to and from work or school.

In response to this situation, the Autorité régionale de transport métropolitain (ARTM) is offering compensation to customers who subscribe to OPUS à l’année or OPUS & Cie programs as of April 1, 2020.

More details here

The Autorité régionale de transport (ARTM) is assessing the situation with its partners. As the situation is constantly evolving, we will update you in the following weeks. For now, keep your fares and proofs of purchase. Our points of sale and customer service cannot help you at the moment. If you have questions about unused fares, please visit ARTM's website.

Yes. Please have your OPUS card or a valid transit fare with you when travelling by bus or métro. The usual fees apply.

In the bus, even though you board by the back door and cannot validate your fare, you must still have a valid transit fare with you. In the métro, the turnstiles still open with a valid transit fare.

Since March 30, our bus schedules and the frequency of métro service on the Green and Orange lines have been modified to better reflect the current situation on the network while continuing to offer our services to those who need them. Almost all customers (94%) have indeed modified their travel habits. We have had to reconsider resource planning and take into account the major decrease in ridership in the context of the global pandemic.

Bus
Staff has been dispatched in the field to manage unforeseen circumstances and, in particular, to identify the busiest routes. We also have backup buses on the road to diminish impacts on service and are making the necessary daily adjustments. Our analyses indicate an average of only four people per trip. All drivers were instructed to notify the bus operations centre of any overcrowding so that available backup buses could be quickly added where needed.

Métro
Ridership on trains is generally low, and the distance between passengers is respected overall. Exceptions where loads on trains are greater are limited and identified specifically on the Orange line, in particular between 4:00 and 5:00 p.m., from Champ-de-Mars station, and in the morning, between Lionel-Groulx and Côte-Vertu stations. We have planned new adjustments as of today thanks, among other things, to the addition of backup trains planned for this purpose.

Transport adapté

Since March 30, we have equipped paratransit drivers with gloves and masks that they can wear as needed, since they are in direct contact with customers.

We are asking customers to assess the situation based on their comfort level, and, in particular, to follow the recommended physical distancing measures. Following health measures can also mean reviewing their personal preferences, for example:

  • Choosing a car closer to the head or end of the train, which often has more space, rather than choosing the car closest to the exit of their station
  • Modifying their work schedule to avoid travelling during peak periods
  • Not staying near the doors on a métro car

As of April 3, 2020, 11 cases of COVID-19 have been reported.

Job Last day of work Risk of transmission according to the public health Safety measures taken by the STM
Administration employee
March 13, 2020

Low, no contact with customer

Sent home to self-isolate

Disinfection of workplaces

Investigation to identify the people who were in contact

Maintenance employee - Équipements fixes
March 6, 2020
None

Returned from vacation and sent home to self-isolate.

Driver - LaSalle bus garage
March 20, 2020
Low

Sent home to self-isolate.

Disinfection of buses and workplaces.

Investigation to identify the people who were in contact

Driver - St-Laurent bus garage
March 20, 2020
Low

Sent home to self-isolate.

Disinfection of buses and workplaces.

Investigation to identify the people who were in contact

Maintenance employee - St-Laurent bus garage
March 4, 2020
None
Returned from vacation and sent home to self-isolate.
Fare collection employee
March 18, 2020
None

Sent home to self-isolate.

Disinfection of workplaces.

Investigation to identify the people who were in contact

Foreman - Anjou bus garage
March 6, 2020
None
Returned from vacation and sent home to self-isolate.
Maintenance employee - Anjou bus garage
February 27, 2020
None
Returned from vacation and sent home to self-isolate.
Driver - Legendre bus garage
March 26, 2020
Low

Sent home to self-isolate.

Disinfection of buses and workplaces.

Investigation to identify the people who were in contact

Driver - Legendre bus garage
March 25, 2020
Low

Sent home to self-isolate.

Disinfection of buses and workplaces.

Investigation to identify the people who were in contact

Maintenance employee - métro
March 25, 2020
None

Sent home to self-isolate.

Disinfection of workplaces.

Investigation to identify the people who were in contact

  • Employees who are not required for service delivery or the management of the COVID-19 crisis must stay at home.
  • The workplace is cleaned regularly, and shared spaces (e.g. surfaces, doors, counters, objects) are disinfected.
  • Currently, 10,000 bottles of disinfectant and cleaning solutions are being distributed.
  • The cleaning frequency of stations, métros and buses has increased.
  • Hygiene, cough etiquette and social distancing measures are being taken.
  • An investigation is launched as soon as a confirmed COVID-19 case is announced to identify all the employees who were in close contact with the employee. We contact these people, and appropriate measures are taken.

If an employee experiences symptoms resembling those of COVID-19, he or she must contact the Coronavirus information hotline. If necessary, the responder will tell the employee what establishment to go to in order to verify his or her health status. The employee must also notify his or her manager and not report to work.

An investigation is launched as soon as a confirmed COVID-19 case is announced to identify all the employees who were in close contact with the employee. We contact these people, and appropriate measures are taken. The locations and vehicles in which the employee worked are disinfected.

Public health authorities consider that people who have only a passing interaction with such employees (e.g., going by an infected person or briefly being in the same room as that person) are at low risk, and simply recommend that they monitor themselves for the onset of symptoms. Self-isolation is not necessary.

Experts tell us that the risk of transmission remains low, and that close contact of more than 15 minutes is needed for the virus to be transmitted. The best protective measure is frequent hand washing, and avoiding touching your face before you wash your hands. Whenever possible, keep an appropriate distance from people around you.

The risk remains low. With decreased ridership on buses and in the métro, it is entirely possible to keep the distance recommended by public health authorities.

However, if you think you might be affected by COVID-19, do not use public transit.

Information lines on COVID-19

For Québec: 1-877-644-4545 (toll-free), Monday to Friday, 8 a.m. to 6 p.m.

For Canada: 1-833-784-4397, interpretation services are available in multiple languages

Web:  quebec.ca/coronavirus

No, closing construction sites will not affect the bus and métro service.

Following the announcement made by the Government of Quebec on March 23, construction sites have been secured and closed.

All activities on STM construction sites will be suspended until further notice.

The STM’s priority is to ensure continuity of service, while following public health recommendations.

 

 

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